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Josys

SaaS management and device lifecycle platform

Enterprise Solution Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least five years of sustained client-facing consulting, solution sales, customer success, or implementation support experience with corporate clients.
  • Experience serving mid-market to enterprise clients, or project management experience involving multiple stakeholders in a complex organizational structure, such as department heads, CISOs, or IT executives.
  • Ability to identify root causes beyond customers’ surface-level requests and logically organize and document them in proposals, reports, or similar materials.
  • Ability to understand both customers’ operational challenges and executives’ concerns, such as governance and risk, and communicate appropriately to each audience.
  • Builder mindset and willingness to take initiative and engage with organizational change and new areas.

Responsibilities

  • Elicit and structure information about customers’ IT infrastructure, identity and authentication systems, mobile device management, and business workflows.
  • Design new operating models using Josys, including database integration and complex permission design, and drive the associated projects.
  • Own client accounts, develop annual account plans, and continuously demonstrate value throughout the year.
  • Identify and resolve customers’ underlying challenges to prevent cancellations and maximize gross revenue retention.
  • Identify and develop opportunities to expand scope, including increasing identity or seat counts, expanding to additional companies, and extending platform-related detection and coverage across mobile device management and identity governance.
  • Source and direct internal specialist teams and technical resources on complex engagements to deliver an integrated customer experience.
  • Document successful practices and customer needs into playbooks and provide feedback to the product organization.

Desired Qualifications

  • Experience with customer work involving customer data platforms, human resources systems, database development, authentication or security, or mobile device management.
  • Experience supporting customers at a foreign-affiliated B2B software-as-a-service company or a major systems integrator or IT consulting firm.
  • Interest in communicating in English; English skills or motivation may be useful when working with the global team.

About the Company

Josys

SaaS management and device lifecycle platform

Josys provides a cloud-based platform that helps IT departments control both software and hardware across an organization. It centralizes SaaS management (discovery, provisioning, and governance to curb Shadow IT), cost optimization (spending insights to cut waste), and device management (visualizing, tracking, and managing the lifecycle of devices, plus procurement, configuration, and delivery). It also offers many SaaS integrations and features for kitting and a device ledger, enabling streamlined workflows.

Company size
201-500
Company stage
Debt Financing
Total funding
$236M
Headquarters
Tokyo, Japan
Founded
2022

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