Vice President - Customer Success

Overview

As VP of Customer Success, you will lead strategic initiatives across Seismic’s Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise — including a significant focus on our Financial Services business, one of Seismic’s largest and most strategically important verticals. 

You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers — particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets — realize the full benefits of Seismic’s platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company.  

Who you are:

• 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale. 

• Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred. 

• 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions. 

• Demonstrated ability to design, build, and scale CS organizations and processes. 

• Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. 

• Proven leadership and decision‑making capabilities with strong operational rigor. 

• Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives. 

• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. 

• Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. 

• Strong technical and product acumen, with the ability to translate customer needs — including FS‑specific regulatory and workflow requirements — into product strategy. 

• Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. 

• Proven track record of defining and optimizing customer success processes to drive scale and impact. 

What you'll be doing:

Drive Customer Value & Growth

• Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers. 

• Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment. 

• Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions.  

Cultivate Deep Product Expertise

• Develop and maintain deep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services. 

• Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals. 

• Champion both product and industry expertise as differentiators for our team, reinforcing credibility and trust with customers at every level.  

Foster a High-Performance Culture

• Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment. 

• Set and uphold high performance and engagement standards, balancing accountability with empathy. 

• Cultivate a culture that embodies our mission, vision, and values. 

Collaborate Cross-Functionally

• Partner with Product leadership to channel customer insights — especially those tied to FS regulatory, compliance, and workflow needs — into product strategy and innovation. 

• Work with Marketing and Sales to align customer advocacy, reference‑ability, and expansion opportunities within the FS vertical. 

• Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators.  

Lead & Scale the Organization

• Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers. 

• Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical. 

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

We are committed to fair and equitable compensation practices.Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr.This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

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