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The Salvation Army

Christian social services nonprofit

Temporary Pass Monitor

Residential & Direct SupportConfirmed live in the last 24 hours
ContractCleveland, OH, USA$16In-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Some experience working with homeless people, people with chemical dependency, or people with mental illness is required.
  • Effective communication and crisis intervention skills are needed.
  • The role requires the ability to use stairs during evacuations, drills, or elevator maintenance.
  • The role requires the ability to lift up to 25 pounds when necessary.
  • The role requires maintaining appropriate boundaries with clients and employees.

Responsibilities

  • Coordinate and communicate with other shift monitors about the program’s daily needs.
  • Handle telephone calls according to program policy.
  • Supervise the cafeteria during meal times.
  • Maintain documentation of floor activities while on duty.
  • Record relevant observations of or interactions with residents in the daily log and report them to the case manager or supervisors, either in writing or verbally.
  • Provide ongoing support and suggestions to residents.
  • Handle emergencies according to program policy and ensure the safety of program residents and staff.
  • Obtain and record information required for statistical reporting.
  • Conduct alcohol and drug testing when requested by the program manager or case manager, or when appropriate due to suspected substance use.
  • Handle confidential work professionally.
  • Assist others when workload permits and perform other duties assigned by the Program Manager.
  • Maintain a peaceful and orderly floor environment and support residents, including introducing new residents to the program and facility, providing supplies, and explaining program policies.

Desired Qualifications

  • Personal experience in recovery from chemical dependency is beneficial.
  • Speak positively about the programs, staff, and The Salvation Army.
  • Use respectful language, tone of voice, and body language that demonstrate pro-social thinking and behavior.

About the Company

The Salvation Army

Christian social services nonprofit

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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