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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Business Banking Sales Force Support

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeCiudad Juárez, Chihuahua, MexicoNo salary listedIn-person

About the Job

Requirements

  • A completed bachelor's degree in economic-administrative areas, finance, accounting, administration, or a related field.
  • At least 1 year of experience in the financial sector, preferably in customer service, commercial support, banking operations, or financial product sales.
  • Familiarity with financial products and services, contracting processes, transaction follow-up, and customer service is required; experience in SME or business segments is desirable.
  • Ability to manage multiple requests, set priorities, and meet response times.
  • Ability to build trusting customer relationships, provide solutions, and deliver professional and timely service.
  • Service orientation and results focus; effective communication and verbal skills; negotiation and problem-solving; organization, attention to detail, and follow-through; teamwork and collaboration with commercial areas; proactivity, dynamism, and adaptability.
  • Ability to use Office, especially Excel, banking platforms, and electronic channels, and willingness to use institution-authorized digital tools and AI solutions to improve processes and response times.

Responsibilities

  • Support Business Banking executives with the management, follow-up, and formalization of commercial and financial transactions.
  • Handle business customer requests, answer questions, and follow up on customer needs to provide timely, high-quality service.
  • Manage and follow up on contracting processes, file preparation, and activation of business-segment products and services.
  • Follow up on procedures, documentation, requests, and internal processes, ensuring compliance with institutional policies, procedures, and controls.
  • Support portfolio administration, customer information updates, and follow-up on pending transactions to help meet commercial objectives.
  • Coordinate with commercial, operational, and administrative teams to expedite processes and provide timely solutions.
  • Verify that documentation and customer files are correctly assembled and that internal guidelines and operational controls are followed.

Desired Qualifications

  • Experience in SME or business banking segments.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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