Account Manager - Communications and Technology

Please Note: This role requires the ability to work on site 3 days per

week per company policy. 

The annual salary range for this role in New York and San Francisco is $105,000-$120,000.

The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. 

Why we are recruiting 

As a partnership organization and through the Business Engagement teams, the World Economic Forum engages the private sector to address industry, regional and systemic issues. Partners benefit from and contribute to the global knowledge base through working closely with the Forum to set the intellectual agenda of Forum gatherings, drive the insight agenda of its publications and steer the impact of its initiatives. 

Structured geographically, the Global Industries Team is responsible for building and managing the world’s premier communities of business executives. 

We are currently seeking an Account Manager (internal title Senior Account Associate, Communication and Technology Industries), who will be tasked to manage a portfolio of Partner accounts and engage relevant executives in the Forum’s events, initiatives and communities. The role will serve as the primary point of contact for assigned organizations; develop and implement tailored engagement strategies plans that strengthen relationships with CEOs and C-suite executives and identify opportunities to strengthen the engagement with the Forum.  

The portfolio is primarily composed of high-growth companies shaping the next generation of technology, business models, and critical infrastructure, and are increasingly looking to engage with global business, government, and civil society leaders on issues of systemic importance.

Reporting Lines and Interactions  

The role will interact with our partners, and across multiple teams ranging from Finance, Contract Management to Industry, Centre and Government engagement groups. The person will report to the Senior Manager, Communications and Technology.

Main responsibilities  

• Partner relationship management: Build and maintain trusted relationships with senior Partner representatives; lead regular engagement with Partners to understand their strategic priorities; collaborate with relevant internal stakeholders to deliver a seamless Partner experience. Engage partners in relevant industry work. 

• Portfolio growth and account management: Monitor Partner engagement, business developments and overall account health to identify opportunities for partnership growth and expansion; proactively identify partnership risks and develop retention strategies in collaboration with the Head of Industry to maximize long-term Partner value. 

• Partner engagement and event strategy: Develop tailored engagement plans strategies for Partners; shape executive agendas identify relevant opportunities for executive participation, speaking roles and leadership interactions and ensure effective follow-up to maximize engagement outcomes. 

• Cross-functional collaboration: Work closely with Industry, Regional, Centre, Event, Finance and Partner Development teams to coordinate Partner activities; provide strategic guidance to Account Associates on operational delivery and ensure high-quality execution across the Partner lifecycle. 

Success in this role will be measured by: 

• Partner engagement: Strong and trusted relationships with senior executives, reflected in sustained engagement across Forum activities. 

• Partner retention: High retention rates and proactive management of at-risk accounts through effective engagement strategies. 

• Cross-functional delivery Collaboration and leadership: Effective coordination across internal teams, enabling a seamless Partner experience and consistent knowledge sharing. 

Preferred Requirements and Experience  

• Bachelor’s degree (or equivalent) in Business, Economics, Management or another relevant field.  

• Knowledge and understanding of the business and political landscape of Communications and Technology companies. 

• 4+ years of full-time experience in a business development or relationship management role in a fast-changing professional environment. Working knowledge and experience of sales cycle management, account management, market research is a must.  

• Ability to build and maintain positive relationship with partners that enable the Forum to drive new business opportunities 

• Excellent organizational, project and time management skills, a strong work ethic, and high attention to detail.  

• Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior stakeholders  

• Agile team player who enjoys working in a highly collaborative, culturally diverse, fast-paced, and rapidly evolving environment.  

• Deep passion for the future of the business in the emerging world, the role it plays within the global context, and its potential impact on society and the individual  

• Responsible, independent, and self-driven with a learning mindset and a positive attitude 

• Proficient in working with MS Office and Salesforce, experience with other CRM tools a plus.  

• Proficiency in working with AI solutions – knowledge of Chat GPT and Slack a plus. 

Why join us?

Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.