Senior Executive - Travel & Guest Relations

Job Description

We are seeking a results-driven Senior Executive - Travel & Guest Relations to oversee front-office operations, travel coordination, and Guest Handling. This role ensures seamless and professional experience for customers, partners, and employees through high service standards and efficient execution. The ideal candidate demonstrates strong organizational skills, attention to detail, and a commitment to operational excellence.

• Act as the first point of contact, ensuring professional and welcoming experience for all visitors, customers, and employees.
• Manage reception operations, meeting coordination, and communication to maintain seamless front-office efficiency.
• Coordinate business travel arrangements, ensuring cost-effective and timely solutions.
• Maintain high standards of service excellence and contribute to a positive overall guest experience.

Qualifications

• Possess a valid Diploma in Hospitality Management, Event Management, Guest Handling and Customer Care, or a related field.
• 5–7 years of experience in hospitality, travel coordination, front desk management, ideally within a dynamic corporate environment.
• Strong communication, planning, and organizational abilities with proven capability to manage multiple tasks and stakeholders.
• Experience interacting with senior executives and external partners, with a high level of professionalism, discretion, and service orientation.
• Fluency in English.
• Proficiency in MS Office; familiarity relevant experience in reception, travel coordination, or event management is an advantage.

Additional Information

• Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. 
• A fast-moving environment where momentum is not lost in approval loops. 
• Collaborate with colleagues and customers across countries, industries, and perspectives. 
• A workplace shaped by technology, curiosity, and continuous improvement. 
• Challenges with scale, depth, and enough complexity to keep you learning. 
• An attractive remuneration package with excellent company health benefits and flexible work time model for bridging days.