Sun King

Off-grid solar home systems provider

Territory Distribution Manager

Logistics & TransportationUpdated on Nov 13

Full-timeArusha, TanzaniaNo salary listed

About the Job

Requirements

A diploma in Supply Chain Management, Operations, Business Administration, Finance, or Information Technology, or a related field.
Experience in last-mile delivery operations.
Strong communication and stakeholder management capability.
Ability to operate effectively in a fast-paced and evolving environment.
Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
Experience preparing reports and recommendations for senior management on delivery optimization initiatives.

Responsibilities

Oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products in the Sun King portfolio.
Identify potential riders suitable for onboarding into the Sun King Rider Network and onboard riders delivering products and services within the network.
Conduct required KYC checks for riders in assigned territories and maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.
Develop initiatives that promote rider satisfaction and reduce attrition; work with internal teams to improve rider earnings and productivity; and implement rider engagement and retention initiatives.
Ensure riders have required PPE and safety equipment during operational hours, promote safe riding practices, engage stakeholders on safe riding initiatives, and drive adoption of emerging practices to strengthen riding-community safety standards.
Serve as the primary Sun King rider contact in assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.
Conduct performance discussions with riders in assigned territories to ensure productivity targets are met, and develop and maintain rider productivity tracking tools and dashboards.
Identify shops that meet requirements for LPG cylinder storage and distribution.
Coach agents on accuracy and professionalism when engaging with end customers and conduct refresher training on customer service standards.
Develop rider CSAT, NPS, resolution-time, and turnaround KPIs to strengthen customer satisfaction; act on survey results to ensure issues are resolved.
Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction, and ensure timely and accurate resolution of customer concerns escalated from the field.

Location: Tanzania

The Territory Distribution Manager at Sun King will oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio.

This role focuses on rider recruitment, performance oversight, rider grading based on service delivery, and quality assurance visits at customers’ homes.

This is a field-based position where most time is spent within rider territories alongside Sun King Riders.

1. Rider Recruitment and Onboarding

Identify potential riders suitable for onboarding into the Sun King Rider Network.
Onboard riders delivering various products and services within the network.
Conduct required KYC checks for riders within assigned territories.
Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.

2. Rider Retention

Develop initiatives that promote rider satisfaction and reduce attrition.
Work with internal teams to design strategies that improve rider earnings and productivity.
Implement engagement and retention initiatives for riders.

3. Safety

Ensure riders have required PPE and safety equipment during operational hours.
Promote safe riding practices.
Engage internal and external stakeholders on safe riding initiatives.
Drive adoption of emerging practices within the riding community to strengthen safety standards.
Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.

4. Performance Management

Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
Develop and maintain rider productivity tracking tools and dashboards.
Expansion
Identify shops that meet requirements for LPG cylinder storage and distribution.

5. Customer Experience

Coach agents on accuracy and professionalism when engaging with end customers.
Conduct refresher training sessions on customer service standards.
Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction.
Act on customer feedback survey results to ensure issue resolution.
Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
Ensure timely and accurate resolution of customer concerns escalated from the field.

A Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT, or a related field.
Experience in last-mile delivery operations.
Strong communication and stakeholder management capability.
The ability to operate effectively in a fast-paced and evolving environment.
Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
Experience preparing reports and recommendations for senior management on delivery optimization initiatives.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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