Director – American Indian Student Support Services

Job Profile:

Administrative Operations Manager 2

Job Family:

Administrative Operations

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary: $75,000 - $95,000 per year; offer dependent upon experience

The Director of American Indian Student Support Services provides strategic and administrative leadership for AISSS, the unit that supports, promotes, and assists American Indian, Alaska Native, Native Hawaiian, and other Indigenous students in becoming academically and personally successful at ASU. The Director leads the unit's work across coaching and case management, peer support, cultural programming, community building, and unit operations at the Downtown Phoenix, Polytechnic, Tempe, and West campuses. The Director serves as the primary point of accountability for aligning these functions with the unit's mission and with college and institutional priorities while fostering a collaborative, student-centered, culturally appropriate, and evidence-informed approach to the work.

The aim of the unit's work is human flourishing: students who belong, who are well, and who graduate with a clear sense of where they are headed. The Director leads AISSS to bring life design practice into its coaching and case management, helping each student design a path through the university and beyond that recognizes who they are and where they come from, and to cultivate and measure belonging and wellbeing alongside persistence and graduation.

The Director is accountable for the performance of AISSS and leads the team that delivers it: the use of its services by Indigenous students, the satisfaction of students with those services, the satisfaction and engagement of the people who work in the unit, and the persistence and graduation of the students it serves. The Director reports to the Dean of University College, who sets the strategic direction for the unit and holds budgetary authority for it. The Director determines how the work gets done: sequencing, staffing, resource deployment within the approved budget, process design, and day-to-day problem resolution. The Director is also expected to operate at the level of strategy while staying close enough to the data and the staff to know where things stand at any moment, to bring forward well-formed proposals for how the unit's services should evolve, and to see through the decisions that follow.

Efficient management of the unit and the care of the people who work in it are core leadership responsibilities of this role. The Director builds and keeps a professional team in which each staff member knows what is expected, has what the job requires, is developed, and is recognized. The Director runs the unit with documented processes, clear workloads, and timely decisions, so that staff can spend their time with students.

The Director of American Indian Student Support Services also plays a critical role in supporting the development of student employees in the unit, including Seciwa Assistants, through Work+. Work+ is ASU's commitment to ensuring that student employment is an integrated working and learning experience; it is driven by the ASU Charter and designed to improve student success. The Director holds responsibility for ensuring that staff who supervise student employees in the unit practice supervision in alignment with the Work+ framework, including completing supervisor training, coaching students consistently, completing all required University College Work+ evaluations and assessments, and using Work+ tools and resources. The Director builds a team culture that treats student employee supervision as skilled, valued work, so that every student employee in the unit receives a consistent, high-quality Work+ experience.

Strategic Leadership and Direction

• Establish, with the Dean, annual goals and measures of success for the unit and ensure appropriate mechanisms are in place to monitor implementation, evaluate outcomes, and inform continuous improvement.

• Use analytics to design campaigns that improve outcomes for Native students, meaning coordinated, time-bound outreach and support efforts aimed at a defined group of students. Identify, from enrollment, engagement, academic progress, and persistence data, the students and the moments where the unit's intervention matters most; design outreach and support campaigns in response; run them through the Student Success Coordinators; and evaluate each campaign against the measures set when it was launched.

• Identify initiatives that respond to emerging institutional priorities and student needs and bring them to the Dean as well-formed proposals. Lead those that are approved.

• Participate in University College and ASU initiatives as directed by the Dean, bringing the unit's expertise to college-wide and university-wide work on student success, belonging, and wellbeing.

• Serve as a member of the University College leadership team, contributing to college-wide goals, strategic initiatives, and priorities as directed by the Dean.

Student Success and Community Leadership

• Lead the unit's coaching and case management model, including proactive case management for first-time, full-time Indigenous students, the Care Coach model for Student Success Coordinators, and peer coaching through Seciwa Assistants, ensuring an integrated approach to transition, academic progress, engagement, persistence, and graduation.

• Integrate human flourishing and life design principles into the unit's coaching, case management, and programming, so that students are supported in designing a life and a path through the university that fit their identities, communities, and aspirations, and so that belonging and wellbeing are planned for and measured alongside academic progress.

• Oversee cultural programming and community building across the four campus sites, identifying appropriate programs and facilitators with students and community partners, so that programming nurtures cultural identity, a sense of belonging, self-care, and academic success, with a calendar of cultural events planned each year.

• Ensure that incoming Indigenous students know about AISSS, its services, and how to use them, working with orientation, advising, and academic partners so that students connect with the unit early.

• Systematically collect and act on student feedback, and engage students in identifying challenges and offering solutions.

• Advocate for Indigenous students across the university, and do so in a way that builds their independence and agency, so that students learn to navigate the institution and speak for themselves.

• Provide leadership for innovation in the student experience in AISSS, and across University College in partnership with other units as the Dean assigns, advancing evidence-informed approaches to coaching, case management, peer support, and student engagement.

Operations and Organizational Effectiveness

• Directly manage the Student Success Coordinators and hold each accountable for the results of responsibilities under their oversight. Lead and oversee the recruitment, hiring, onboarding, development, and evaluation of staff, ensuring effective personnel management and alignment with unit and college priorities, following University College hiring practices.

• Take care of the people who work in the unit. Set clear expectations, hold regular one-on-one meetings, manage workloads across the sites, provide professional development, recognize good work, address concerns promptly, and act on what staff raise.

• Manage the unit's budget within the allocation set by the Dean, in partnership with University College fiscal leadership, ensuring budget and resource allocations align with strategic priorities and operational needs. Prepare annual budget proposals and requests for additional investment, with the service use and outcome data that justify them.

• Run the unit efficiently. Establish standard, documented processes for case management, service delivery, event planning, communications, and reporting, applied consistently across the four sites and reviewed each year.

• Establish expectations for the use of data, assessment, and student outcomes, including trends in service use, engagement, persistence, and academic progress, to evaluate effectiveness, identify opportunities for improvement, and inform programmatic and resource decisions.

• Oversee the unit's communications, including its website, newsletters, social media, and outreach to students and the community.

Institutional and Community Partnerships

• Work in close collaboration with the Vice President and Special Advisor to the President on American Indian Affairs and the Office of Tribal Nations Advancement and Indigenous Futures, with the Labriola National American Indian Data Center, and with other units that serve Indigenous students, so that the university's work with Native students proceeds from a collective effort.

• Partner with Financial Aid and Scholarship Services on tribal scholarship coordination and the educational benefits administered by individual tribal higher education scholarship offices, so that students receive the funding for which they are eligible on time.

• Develop and sustain partnerships with academic colleges, advising, Counseling Services, and other student service units to advance shared student success and wellbeing priorities.

• Enhance partnerships with community colleges and tribal colleges, so that Indigenous students who begin there find a clear path to ASU and the support of AISSS when they arrive.

• Align with the Dean on strategic initiatives prior to engaging with internal and external partners, so that those conversations proceed from a shared position. Commitments to new programs or partners are made with the Dean's approval.

• As designated by the Dean, represent the unit in institution-wide initiatives and cultivate opportunities for collaboration that expand the reach and impact of its services and expertise.

Additional Responsibilities

Perform other duties and responsibilities as assigned by the Dean of University College to support the organization's mission and strategic priorities.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND eight (8) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Twelve (12) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience serving American Indian, Alaska Native, Native Hawaiian, or other Indigenous students in higher education, or working in partnership with tribal nations, tribal education departments, or tribal colleges.

• Experience leading a unit to achieve specific outcomes and holding staff accountable for results.

• Evidence of success using data and analytics to design outreach, campaigns, or services that improved student outcomes.

• Demonstrated knowledge of the principles and practices of Indigenous student support services, including case management and coaching models.

• Experience with life design, coaching, or career development approaches that help students connect their education to their lives and communities.

• Experience planning and delivering cultural programming and building community among students.

• Demonstrated experience managing, supervising, developing, and evaluating professional staff, and building a workplace in which staff are supported and retained.

• Demonstrated knowledge of tribal higher education scholarship offices and their processes, and of the educational benefits available to Indigenous students.

• Demonstrated knowledge of budget management methods and techniques.

• Experience working effectively with a constituency with varied backgrounds, experiences, and expectations.

• Master's degree in higher education, education, student affairs, American Indian studies, or a related field.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• AISSS maintains physical centers on the Downtown Phoenix, Polytechnic, Tempe, and West campuses. The Director travels among them regularly.

Department Statement:

American Indian Student Support Services supports, promotes, and assists American Indian, Alaska Native, Native Hawaiian, and other Indigenous students in becoming academically and personally successful at ASU. With personnel and physical offices on ASU's Downtown Phoenix, Polytechnic, Tempe, and West campuses, AISSS offers a home away from home and a feeling of community among Indigenous students, and works so that each of them belongs, is well, and graduates with a clear sense of where they are headed.

University College at Arizona State University advances the ASU charter, which measures the university not by whom it excludes but by whom it includes and how they succeed.

University College is committed to three goals: 1) We design personalized learning experiences to end achievement disparities. 2) We design for an integrated work and learning future. 3) We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.

University College partners across the university and nationally to redesign how students thrive in university and beyond. Our work combines design thinking, data-informed decision making, emerging technologies, and strong collaboration to create more personalized, accessible, and impactful learning experiences. Whether supporting students as they explore majors, connect learning with work experiences, or overcome barriers to success, University College is committed to expanding opportunity and preparing graduates to navigate a rapidly changing world.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.