Online Learning Support Coordinator

Overview

Join the Utah State University Library’s User Experience & Engagement team, collaborating with library colleagues to develop and maintain online resources that help users find, understand, and effectively use library services and resources.

The library is seeking an Online Learning Support Coordinator to collaboratively develop, maintain, and improve the library’s online learning resources and services. This position will primarily focus on helping ensure that digital resources, including Canvas learning modules, library research guides, online tutorials, FAQs, and library video content are current, accessible, user-friendly, and aligned with student and instructional needs.

The position also provides virtual assistance through the library’s chat service and supports online service workflows and works collaboratively with colleagues across the library to create consistent, high-quality virtual experiences and support broader library priorities and initiatives.

Reporting to the Head of User Experience & Engagement, this is a full-time, benefited Library Coordinator position with a minimum salary of $49,000.

Anticipated start date: September 2026

Responsibilities

• Support the development, maintenance, and continuous improvement of the library’s online learning resources, including Canvas modules, tutorials, research guides, FAQs, and video content.
• Review online content to ensure accuracy, consistency, usability, and alignment with library and campus priorities; identify outdated or redundant content and coordinate updates with liaison librarians and other content owners.
• Support the accessibility of online learning resources and library content, helping ensure materials meet accessibility standards and provide an inclusive experience for all users.
• Contribute to usability, content strategy, and program assessment, using user feedback, analytics, assessment data, and best practices to improve online library resources and virtual services.
• Develop, maintain, and assess frequently asked questions and other self-service resources to help users find answers and navigate library services independently.
• Provide virtual reference assistance through the library’s chat program.
• Develop and support training resources and opportunities that help library staff effectively create, maintain, and improve online learning resources and services.
• Participate in other library initiatives and projects that advance User Experience & Engagement priorities.

Qualifications

Minimum Qualifications

• Bachelor’s degree; or four years of library experience.
• Effective communication and interpersonal skills, with the ability to work positively and professionally with students, staff, faculty, and community members.
• Ability to work independently and collaboratively, prioritize work, meet deadlines, and manage competing responsibilities.
• Strong problem-solving, organizational, and judgment skills.
• Demonstrated ability and interest in learning and using new technology, including online learning platforms and software.

Preferred Qualifications

• Experience developing, maintaining, or supporting online learning resources, digital content, tutorials, or instructional materials.
• Experience working with Canvas, LibGuides/Springshare, YouTube, or similar online learning and content-management platforms.
• Experience providing virtual reference, chat, or other online library services, preferably in an academic library.
• Experience supporting online accessibility, usability, content strategy, or user experience initiatives.
• Experience collecting, organizing, analyzing, or reporting assessment data, including use of spreadsheets, databases, analytics tools, or other data-management systems.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum of $49,000 a year, plus excellent benefits

ADA

Work is performed indoors in an open office environment with shared cubicle workspaces. Employees are protected from weather and contaminants but may experience occasional temperature changes. The position requires prolonged sitting, frequent computer use and repetitive hand motions (such as typing), as well as regular walking, talking, and hearing. The position also requires occasional lifting, carrying, pushing, and pulling of library materials and the ability to move loaded book carts.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or [email protected]. 

*updated 07/2026

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[email protected]

(435) 797-1266

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [email protected]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  [email protected]

*updated 08/2026