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Rose Associates

Director of Affordable Operations

Full-Time
$160k - $180k/yr+ Significant incentive pay
Senior, Expert
Bachelor's, Master's
New York, NY, USA
In PersonMust be present in corporate offices and on-site communities as needed, and travel throughout the portfolio.
Real EstateReal Estate Property Management

About the job

Requirements
  • A Bachelor's or Master's degree in Business, Real Estate, Finance, Accounting, Public Administration, Housing, Urban Planning, Psychology, or a related field is required.
  • At least 7 years of affordable housing property management experience, including multi-site portfolio oversight, is required.
  • Strong working knowledge of HOME, Project-Based Section 8, Housing Choice Vouchers (Tenant-Based Section 8), CityFHEPS, FHEPS, HASA, supportive housing, Mitchell-Lama, Section 236, and other federal, state, and local affordable housing programs is required.
  • Extensive experience administering and ensuring compliance with Low-Income Housing Tax Credit (LIHTC) programs is required.
  • Affordable housing certifications such as HCCP, C3P, COS, TCS, SHCM, or equivalent industry-recognized credentials are preferred and/or required.
  • Demonstrated expertise interpreting and administering Regulatory Agreements, Extended Use Agreements, HAP Contracts, Regulatory Restrictions, and agency policies and procedures is required.
  • Deep familiarity with affordable housing regulatory agencies including NYCHDC, HPD, NYCHA, NYSHCR, HUD, HCR, and related oversight entities is required.
  • Demonstrated experience preparing, reviewing, and presenting compliance reports, occupancy reports, agency submissions, investor reporting packages, audit responses, and management review documentation is required.
  • Proven success managing affordable housing compliance programs, agency audits, recertifications, lease-up activities, occupancy requirements, budgeting, staffing, risk management, and operational performance is required.
  • Strong analytical skills to review compliance data, identify risks, implement corrective actions, and monitor portfolio performance are required.
  • Experience working with government agencies, community partners, advocacy organizations, and affordable housing stakeholders is required.
  • Proficiency in Microsoft Office Suite, property management software platforms including Yardi, and related affordable housing compliance systems is required.
  • A valid New York State Real Estate License, or ability to obtain one within 120 days of employment, is required. Active license holders must register their license with Rose Associates upon hire.
  • Work authorization is required.
  • Ability to perform the essential duties in residential environments where domestic pets are routinely present, including common areas, building offices, amenity spaces, and occupied apartments, is required.
Responsibilities
  • Oversee day-to-day operations of a diverse affordable housing portfolio, ensuring operational efficiency, resident satisfaction, and regulatory compliance.
  • Ensure compliance with local, municipal, state, and federal affordable housing regulations, including recertifications, leasing, occupancy, income verification, reporting, and file management requirements.
  • Oversee compliance activities related to LIHTC, HOME, Project-Based Section 8, Housing Choice Voucher (Section 8), CityFHEPS, FHEPS, HASA, supportive housing, and other rental assistance and subsidy programs.
  • Maintain understanding of governing policies, procedures, and reporting requirements established by NYCHDC, HPD, NYCHA, NYSHCR, HUD, and other federal, state, and local regulatory entities.
  • Prepare and review owner, investor, lender, syndicator, and agency reporting packages, including operational, financial, compliance, and occupancy reports.
  • Coordinate compliance audits, management reviews, physical inspections, file reviews, and agency monitoring visits, ensuring timely corrective action and resolution of findings.
  • Collaborate with property managers to optimize daily operations, implement financial strategies, control expenses, analyze monthly financial performance, and achieve portfolio goals.
  • Manage assigned communities through regular site visits, inspections, file audits, and operational reviews.
  • Develop and implement compliance controls, procedures, and monitoring systems to mitigate risk and maintain audit readiness.
  • Maintain working relationships with government agencies, developers, investors, syndicators, lenders, nonprofit organizations, and other affordable housing stakeholders.
  • Provide leadership, training, mentoring, and performance management to regional and site-level team members.
  • Foster a collaborative, high-performing work environment focused on accountability and continuous improvement.
  • Be present in corporate offices and on-site communities as needed, travel throughout the portfolio, and communicate with residents, staff, vendors, ownership representatives, and regulatory agencies.
  • Collaborate across departments to achieve operational, financial, compliance, and resident service objectives.
  • Perform role-related duties in residential environments where pets may be present, including responding to resident requests and work orders, providing concierge and resident services, entering apartments, conducting inspections, performing maintenance and repairs, managing building operations, supervising or coordinating building staff, vendors, and contractors, responding to emergencies, and carrying out other resident management and property-related responsibilities.

About the company

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