Danish-Speaking Dispute Analyst

Job Description

We are looking for a Danish-Speaking Dispute Analyst who wants to be part of our Nordic Operations team in Tieto Banktech. Tieto Banktech powers some of the Nordics’ most trusted banking systems with secure, reliable, and scalable solutions. Using automation, data, AI, and cloud, supported by hands-on guidance, we help banks modernize their core, strengthen trust, and deliver greater impact across the banking experience.

Our team supports leading Nordic financial institutions and works with payment card disputes, chargebacks, claims handling, investigations and related operational processes. You will work in an international environment together with colleagues across several Nordic markets and locations.

Depending on your experience, skills and business needs, your responsibilities may cover different stages of the dispute lifecycle. The role includes analytical case handling, review of transactions and documentation, and ensuring that cases are handled correctly and within applicable requirements.

Whether you already have experience from banking, payments or dispute handling, or have developed relevant analytical and case-management skills in another industry, we are interested in hearing from you.

When joining Tieto Banktech as a Dispute Analyst

• Investigate and process payment card claims and disputes
• Review transactions, supporting documentation and case-related information
• Ensure compliance with applicable regulations, card-scheme requirements, client procedures and internal guidelines
• Prepare clear and accurate case documentation
• Communicate with internal and external stakeholders when required
• Deliver high-quality work within agreed service levels and operational deadlines
• Contribute to process improvements and the continued development of our dispute services
• Collaborate with colleagues across multiple Nordic markets
• Share knowledge and contribute to a positive and professional team environment

Who we are looking for

• Fluency in written and spoken Danish
• Good written and spoken English
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Good communication and cooperation skills
• The ability to work independently and as part of a team
• The ability to prioritise tasks and meet deadlines
• A structured and service-oriented way of working
• The ability to work comfortably in an international environment

As a person, You are structured, analytical and detail-oriented. You are comfortable taking responsibility for your own cases while also contributing to the wider team.

We also hope you have

• Experience in case management, claims handling or investigations
• Experience from banking, payments or financial services
• Experience in dispute or chargeback handling
• Knowledge of Visa and Mastercard products and card-scheme requirements
• Knowledge of another Nordic language, particularly Norwegian or Swedish

We offer

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team [email protected]

Hope to hear from you soon!

Location: Fornebu, Mo i Rana Solna and Riga. 

We perform background checks on all final candidates.   

Tieto declines calls from recruitment companies.

Qualifications

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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