Senior Manager
EXL
Senior Manager
EXL
Analyzes business data and runs outsourced operations
Oversee the day-to-day operations, customer service, and quality control (Focused towards BackOffice Processes)
Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
Graduation 5+Year
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. nteract with clients and process owner on a regular basis to review progress,recommend action plan and suggest improvement
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
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