Full-Time

Nurse Care Manager

Adult

Updated on 1/21/2025

Included Health

Included Health

51-200 employees

Healthcare services for underserved populations

Healthcare

Compensation Overview

$66.8k - $113kAnnually

+ Equity

Senior

Remote in USA

Must reside in a compact NLC state.

Category
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Requirements
  • Bachelor of Science in Nursing (BSN)
  • Must have current CCM Certification
  • 5+ years of experience in nursing
  • 2+ years experience working in care management
  • Must reside in a compact NLC state
  • Active Compact RN license in good standing with the nursing board of their state
  • Active California Nursing License is sought out
  • Willingness to become (and maintain) licensure in multiple states
  • Work until 6pm PST (Preference for those based in MST/PST time zones)
  • Be comfortable discussing several medical conditions and experience with populations across the age ranges
  • Experience working remotely, and strong competence and ability to use multiple computer/medical record systems
  • Strictly follow security and HIPAA regulations to protect our patients' medical information
  • A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical
  • Efficient at writing medical information in easy-to-understand, patient-centric language
Responsibilities
  • Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes
  • Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
  • Partner with the members' local providers to ensure coordinated care
  • Provide compassionate, longitudinal follow-up care, building supportive relationships
  • Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
  • Coordinate necessary resources that holistically address members' problems, whether clinical or social
Desired Qualifications
  • Spanish speaking desirable
  • Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them
  • We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality
  • Be pleasant, responsive, and willing to work with and learn from our team

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, which are designed to be easy to use and accessible at any time. Their approach includes 24/7 on-demand care with a team of diverse providers, ensuring that members receive timely and appropriate care tailored to their needs. Unlike many competitors, Included Health emphasizes serving underserved populations and offers specialized care for complex health issues, integrating various aspects of health into a cohesive care plan. The goal of Included Health is to improve healthcare access and outcomes, ultimately reducing costs for employers and communities by delivering effective, data-driven healthcare solutions.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$337.5M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for telehealth boosts Included Health's virtual care services.
  • Employers investing in healthcare benefits expand Included Health's client base.
  • Value-based care models align with Included Health's focus on outcomes.

What critics are saying

  • Competition from Teladoc and Amwell threatens market share.
  • Post-merger integration challenges could affect service delivery.
  • Regulatory scrutiny on telehealth may impact operational flexibility.

What makes Included Health unique

  • Included Health offers integrated primary and behavioral health services.
  • They provide 24/7 on-demand care with diverse providers.
  • Their data-driven approach enhances healthcare outcomes and reduces costs.

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Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.