InsiderSecurity

Enterprise insider threat detection with UEBA

Customer Success Project Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeIn-person

About the Job

Requirements

Possess a Bachelor's degree or diploma.
Have 3–6 years of experience in project management, service delivery, or customer success; enterprise software experience is preferred.
Experience managing government IT projects is an advantage.
Have strong interpersonal and communication skills and a customer service orientation.
Have strong organizational and time management skills and be able to manage multiple projects concurrently.
Take initiative and a proactive approach to solving challenges.
Be detail-oriented and proactive.
Have familiarity with IT systems, cybersecurity concepts, or cloud environments; this is an advantage.
Must be a Singapore citizen or Singapore permanent resident.

Responsibilities

Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
Manage application engineers for deployment, maintenance, troubleshooting, and professional services projects.
Coordinate with product teams.
Maintain clear and up-to-date project documentation and reports.
Monitor and evaluate service delivery quality using defined metrics and key performance indicators.
Serve as the primary point of contact for assigned customer accounts.
Build and maintain relationships with assigned customers, understand their goals, and ensure they gain full value from products.
Provide ongoing customer support and address technical or operational concerns.
Gather customer feedback proactively and work with product teams to drive improvements.
Be responsible for product renewals.
Collaborate with sales teams on upselling or cross-selling opportunities.

Desired Qualifications

Experience managing government IT projects.
Experience in enterprise software.
Familiarity with IT systems, cybersecurity concepts, or cloud environments.

Customer Success Project Manager

InsiderSecurity · Singapore, Singapore · Full-time · Posted 2025-10-06

Salary: SGD 54,000–90,000

Workplace: on_site

Description

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
Coordinate with product teams.
Maintain clear and up-to-date project documentation and reports.
Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

Serve as the primary point of contact for assigned customer accounts.
Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
Provide ongoing customer support, addressing technical or operational concerns.
Proactively gather customer feedback and work with product teams to drive improvements.
Responsible for product renewals.
Collaborate with sales teams on upselling or cross-selling opportunities.

Why Join Us

You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.

Requirements

Possess a Bachelor's degree or diploma
3–6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
Experience in management of government IT projects is an advantage
Excellent interpersonal and communication skills, with strong customer service orientation
Strong organizational and time management skills, and able to manage multiple projects concurrently
Have initiative and able to take proactive approach to solve challenges
Detail-oriented, proactive
Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
Must be a Singapore citizen or Singapore PR

Benefits

Engage in impactful work aimed at addressing significant cybersecurity challenges
Chalk up valuable experience and insights within the cybersecurity industry
Receive a competitive salary package, with annual individual performance bonus
Annual flexi benefits, medical insurance, GP visits coverage
Enjoy 18 days of annual leave, with increments based on years of service

Apply

Apply at InsiderSecurity

About the Company

InsiderSecurity

Enterprise insider threat detection with UEBA

InsiderSecurity provides automated cybersecurity monitoring that focuses on detecting insider threats and threats that bypass traditional defenses. Its product suite includes Automated UEBA for on-premises and cloud, a Database Activity Monitor, and a Cloud Security Monitor for Microsoft 365; these use machine learning and analytics to flag hijacked accounts, insider activity, and compromised servers. Unlike many security vendors, it emphasizes early threat discovery in both on-prem and cloud environments and holds certifications like IMDA UEBA accreditation, CSA STAR Level 2, and ISO 27001. The goal is to help governments, critical infrastructure, and enterprises protect networks and data without needing large security operations teams.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 2015

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