Retail Sales Associate
About the job
- A high school diploma or GED is required.
- Must be comfortable proactively approaching walk-in customers, explaining plans and promotions clearly, and handling customer objections.
- Must be able to build repeat-customer relationships and maintain long-term brand loyalty.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to stand for extended periods and lift up to 35 pounds.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
- Engage customers and proactively present telecommunications products and services.
- Sell mobile, internet, cable, TV, and related support services.
- Identify customer needs and recommend appropriate products or service packages.
- Upsell and cross-sell products to maximize sales opportunities.
- Meet or exceed individual sales goals, commission goals, and store performance expectations.
- Explain products, services, pricing, and promotions clearly to customers.
- Provide a positive, professional, and solution-focused customer experience.
- Build customer relationships and create long-term brand loyalty.
- Maintain high customer satisfaction standards, including Net Promoter Score goals.
- Collaborate with team members and contribute to a supportive, performance-driven culture.
- At least 1 year of customer-facing sales experience selling products or services is preferred.
- Wireless, mobile, cable, internet, telecommunications, big-box retail, and experience selling upgrades or add-ons are strongly preferred.
About the company
RedLion Mobility is a telecom retailer that sells Optimum services, including internet, TV, mobile, and home phone, to residential and business customers across multiple states. It combines Optimum technology with a community-first, locally staffed retail approach to deliver personalized customer support and build lasting relationships. The company uses a scalable retail model with standardized store-opening processes, training, and operations to maintain consistency as it grows. Unlike some competitors, RedLion emphasizes local accountability and care, leveraging decades of telecom experience to run a predictable, service-focused operation. The goal is to couple advanced technology with the accountability and warmth of a local team to provide a straightforward, positive customer experience while expanding its footprint in New York, Connecticut, and Texas.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Oyster Bay, New York
Founded
2025
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Simplify's Take
What believers are saying
- Optimum surpassed 700,000 mobile lines in June 2026, strengthening RedLion’s cross-sell pitch.
- Optimum added 50,000 mobile lines and 20,000 fiber customers in Q2 2026.
- Optimum opened a dedicated retail reseller program in May 2026 for independents.
What critics are saying
- Optimum posted $25.33 billion net debt and launched restructuring talks in August 2026.
- Optimum lost 40,000 broadband subscribers in Q2 2026, shrinking RedLion’s commission base.
- If Optimum cuts third-party retailers during restructuring, RedLion's storefront model becomes worthless.
What makes RedLion Mobile unique
- RedLion's local-staffed Optimum stores span 34 locations across New York, Connecticut, and Texas.
- Its hiring pipeline shows repeatable retail expansion, with 66 Indeed openings in January 2026.
- The company sells Optimum’s full connectivity stack: internet, mobile, TV, and home phone.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Flexible Work Hours