Virtualization Operations Analyst

Job Description Summary

The Virtualization Operations Analyst is responsible for supporting and maintaining the firm's endpoint virtualization environment, including Windows 365 (W365), Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, Intune, NetScaler, and Island Enterprise Browser.

This position supports the stability, security, and ongoing evolution of virtual desktop and application delivery platforms while assisting with enterprise modernization initiatives, vulnerability remediation, automation, and day-to-day operational support.

Job Description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Required Skills & Experience:

• Experience supporting enterprise virtualization or end-user computing environments.
• Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS administration experience.
• Windows 365 and Microsoft Intune administration experience.
• NetScaler administration experience.
• PowerShell scripting and automation experience.
• Understanding of virtualization, networking, endpoint management, and storage concepts.
• Experience with incident, problem, and change management processes.
• Ability to analyze system metrics, logs, and performance data to identify and resolve issues.
• Strong documentation, communication, and troubleshooting skills.
• Experience working with cross-functional technology teams

Responsibilities:

• Administer and support Windows 365, Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, Intune, NetScaler, and Island Enterprise Browser environments.
• Provide Tier 3 operational support and serve as an escalation point for complex virtualization issues.
• Monitor platform performance, availability, and health across endpoint virtualization technologies.
• Troubleshoot and resolve issues related to application delivery, user sessions, login performance, and system stability.
• Manage platform lifecycle activities including patching, upgrades, software currency, certificates, and licensing.
• Maintain gold images and master images, including operating system updates and application maintenance.
• Support vulnerability remediation, end-of-life software replacement, and CIS benchmark compliance efforts.
• Develop and maintain PowerShell automation to improve operational efficiency and platform management.
• Manage virtualization policies and configurations across Citrix, Active Directory, Microsoft Intune, Island Enterprise Browser, and related platforms.
• Participate in Windows 365 and Island Enterprise Browser migration initiatives.
• Support audit, compliance, reporting, and access management activities.
• Partner with infrastructure, security, and application teams to resolve issues and support ongoing enhancements.

Why Join Us?

This role is critical to supporting our modernization strategy and Digital Workplace roadmap. You'll have the opportunity to work with industry-leading technologies, drive meaningful automation initiatives, improve security and compliance, and help shape the future of how employees connect, collaborate, and work.

If you're passionate about cloud-based end-user computing, virtualization technologies, automation, and delivering exceptional user experiences, we'd love to hear from you

Education

High School (HS) - Completed (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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