FS Business Consulting - Strategy and Operations Transformation, Manager, Dublin

FS Business Consulting – Strategy and Operations Transformation – Manager - Dublin

General Information

Location: Dublin

Available for Work Visa Sponsorship: NO

Business Area: Customer & Business Transformation

Contract Type: Full-Time – Permanent

The Team and the opportunity

EY is in a great place today. We’re helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you’ll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.

We offer a broad range of experiences that enable our people to grow professionally in a personalised way, while fostering a culture of global teaming and integration. We offer a range of leadership development programs, nurturing transformative leaders and behaviour that helps our people lead and inspire at EY and beyond. We are re-defining traditional career journeys and offering a range of diverse options for EY people to achieve success as defined by them and building strong foundations for future endeavours.

Do you have a passion for helping organisations maximise operational efficiency, cover the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?

At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Manager level.

Your key responsibilities 

• Lead complex workstreams in transformation programs, ensuring successful delivery of client-facing engagements across strategy, operations transformation, digital transformation, and customer experience.
• Own client relationships and influence senior stakeholders, driving alignment, decision-making, and measurable business outcomes.
• Oversee projects across the full lifecycle, from business case development through execution and close-out, managing scope, timelines, and budgets.
• Supervise, coach, and develop high-performing teams, fostering collaboration and ensuring delivery excellence.
• Apply structured problem-solving and advanced methodologies — including business analysis, analytics, design thinking, and lean process improvement — to deliver performance improvements.
• Facilitate workshops, governance sessions, and stakeholder interviews, translating insights into actionable requirements and transformation roadmaps.
• Communicate complex ideas clearly and persuasively, ensuring clarity and collaboration across EY teams, clients, and external stakeholders.
• Demonstrate measurable impact through previous transformation engagements, leveraging lessons learned to drive continuous improvement.
• Build trusted client relationships, acting as a strategic advisor and ensuring confidence in delivery.
• Bring an energetic, enthusiastic, and curious approach to client service, proactively solving complex problems, taking initiative, and always looking ahead to anticipate client needs and opportunities.

Skills and attributes for success

To qualify for the role, you must have

• 6-8 years’ proven track record delivering large-scale, complex, transformation programs within consulting engagements and the Financial Services industry with a strong focus on solving complex, diverse, and analytical challenges.
• Deep understanding of variety of business operations, demonstrated through successful delivery of projects in areas such as strategy, operating model design, lean process improvement, and both waterfall and agile transformation methodologies.
• Exceptional client relationship management skills, developed through prior consulting roles or experience within financial services or technology organisations.
• Ability to establish credibility rapidly, highlighting professionalism and subject matter expertise to influence senior stakeholders.
• Proven leadership capability, including coaching and mentoring team members and guiding activities across multiple workstreams.
• Outstanding communication skills, with experience presenting complex ideas to senior executives and driving consensus.
• Strong awareness of industry trends and emerging technologies, including the application of Artificial Intelligence (AI) in Financial Services to optimise processes and enhance customer experience.

Ideally, you will also have

• Advanced analytical and problem-solving skills, with expertise in numerical analysis, process mapping, and requirements gathering.
• Strong academic background with a relevant third-level qualification.
• High proficiency in Microsoft PowerPoint for developing structured, executive-level presentations and Excel for data analytics.
• Demonstrated leadership experience, including managing delivery and leading teams across complex engagements.
• Professional certifications such as:
• Lean Six Sigma and/or BCS (highly desirable)
• Project Management and/or Agile (advantageous)

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career.
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life.
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.