Senior Manager - Crisis Management/Communications

The Senior Manager, Crisis Management & Communicationsis responsible forglobal crisis readiness, structured response, and strategic communicationsacross real estate, facilities, and capital project operations. This role ensures that DPS canrespond decisively, transparently, and consistentlyto disruptive eventsimpactingpeople, sites, infrastructure, or major projects. This role plays a critical leadership role in protecting DePuySynthesreputationby leading crisis preparedness, response, and communications strategies, with high visibility and direct impact on trust, credibility, and business continuity.

This position serves as theenterprise owner for crisis management frameworks and operational communicationswithin Business Operations & Project Delivery, partnering closely with FM, EHS, Security, Legal, and Corporate Communications. 

Scope of Role 

• Enterprise scope:Real Estate, Facilities, and Capital Project Delivery 

• Functional scope:Crisis management, change communications, emergency escalation 

• Geographic reach:Worldwide 

• Authority:Global crisis and communications frameworks; execution via regional and site teams 

Key Responsibilities 

Crisis Management Frameworks 

• Define andmaintainglobal crisis managementplaybooks, escalation protocols, and governance structures  

• Ensure alignment with enterprise crisis management, business continuity, and security protocols. 

• Clarifyroles, decision rights, and escalation pathsduring incidents. 

Crisis Response & Coordination 

• Supportreal‑timecrisis response by enablingstructureddecision‑makingand information flow. 

• Act as a central coordination point across functions and regions during major incidents. 

• Ensureaccurate,timelyleadership updates during active events.

Communications & Change Enablement 

• Owncommunications strategyfor operational changes, major projects, and transformations. 

• Developexecutive‑levelmessaging for disruptions, risks, and change impacts. 

• Support leadership with clear, consistent narratives during uncertainty. 

• Ensure clear, consistent, and compliant communications to internal and external stakeholders during critical events. 

​Preparedness & Continuous Improvement 

• Lead crisis simulations, readiness reviews, andafter‑actionassessments. 

• Identifygaps in preparedness and drive corrective actions. 

• Track trends in operational disruptions to improve future readiness. 

• Monitor emerging risks, issues, and trends that could escalate into crises and recommend proactive actions. 

Stakeholder Partnership 

• Partner closely with:  

• Facilities Management & FM Risk/Compliance 

• Security, EHS, and Legal 

• Corporate Communications 

• Regional and Site Leadership 

Qualifications 

Education:

• Bachelor’s degreerequiredin Communications, Public Relations, Journalism, Business, ora relatedfield. 

• Master’s degree (MBA, MA, or equivalent) preferred. 

Experience and Skills:

Required: 

• 8-10 years of progressive experience in crisis management, communications, corporate affairs, risk management, or related disciplines. 

• Demonstrated experience leading crisis communications or issue management in a complex organization. 

• Strong ability to develop clear, concise messaging under pressure. 

• Experience partnering with senior leaders and influencing decision‑making during high‑stakes situations. 

Preferred: 

• Experience in medicaldevice, healthcare, or other highly regulated industries. 

• Familiarity with enterprise risk management, business continuity, or emergency response programs. 

• Experience leading crisis simulations, tabletop exercises, or preparedness training. 

• Background working in global or matrixed organizations. 

• Strong executive‑level presentation and stakeholder engagement skills. 

• Proven ability to manage multiple priorities in fast‑paced, time‑sensitive environments. 

• Excellent written, verbal, and interpersonal communication skills. 

Core Capabilities 

• Crisis management and escalation design 

• Executive communications and messaging 

• Change management and stakeholder alignment 

• Incident coordination and response discipline 

• Global readiness and preparedness enablement 

Competencies 

• Decisiveleadership under pressure 

• Strong executive communication skills 

• Sound judgment inhigh‑risksituations 

• Ability to lead through influence 

• Structured, disciplined problem solving 

Other: 

• Language: Englishrequired. 

• Travel: Up to 10–20%, primarily domestic. 

• Certifications: Crisis management, communications, or risk‑related certifications preferred but notrequired. 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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