Data Center Site Operations Manager
Microsoft
Data Center Site Operations Manager
Microsoft
Builds workplace software, PCs and cloud services
The Site Operations Manager leads day-to-day site operations at our leased 3rd party datacenters, ensuring service reliability, security, and operational excellence while meeting contractual obligations, business goals, and client expectations. This role manages five leased site locations across London, varying from 16MW to 48MW in capacity, you will be joining a vibrant, diverse team with a passion for service delivery, our services include a wide range of Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. We are also at the forefront of AI capacity delivery, currently focused on large scale GPU rack deployments to meet growing demand, GB200, GB300, VR72. This would be a great transition role for an existing Facility Management professional, Service leaver or Project Manager.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Own compliance with contractual service agreements, security standards, and safety policies; enforce accountability across the team.
Plan and assign tasks, staffing, and resources to meet operational demands and service delivery targets.
Manage budgets with strong cost discipline; develop and implement strategies to reduce cost and improve fiscal efficiency using operational best practices.
Translate strategic priorities into clear team direction and ensure alignment with a security-first culture.
Partner with security and safety governance teams to implement, follow, and reinforce required processes and policies.
Lead incident response coordination, engage key stakeholders in troubleshooting, and escalate appropriately to minimize business and client disruption.
Track, analyze, and report OKRs/KPIs; identify trends or anomalies and recommend corrective actions.
Provide clear, timely communication and issue resolution for programs, projects, and incidents to maintain performance compliance.
Manage multiple complex projects or programs within a single operational discipline to achieve service outcomes.
Ensure issues are consistently documented, tracked, discussed, and resolved with clients, suppliers, and internal stakeholders.
Build strong cross-functional partnerships to improve execution and service outcomes.
Lead people management activities, including employee development, coaching, performance management, and project execution.
Required Qualifications
Relevant experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
Experience of people management & performance management
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
Experience in leading a diverse, technical team.
Data Center Operations Management M4 - The typical base pay range for this role across United Kingdom is £ 62,600.00 - £ 109,700.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.
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