Fire Alarm Service Technician

Summary

Are you a skilled technician who enjoys solving complex problems and making a meaningful impact every day? As a Fire Alarm Service Technician, you will play a critical role in protecting lives, property, and mission-critical facilities by ensuring fire alarm and clean agent suppression systems operate safely and reliably.

Responsibilities

• Perform scheduled inspections, testing, and preventive maintenance of fire alarm and Clean Agent Suppression systems.

• Test and verify the proper operation of: 

• Fire alarm control panels

• Smoke and heat detectors

• Pull stations

• Notification appliances

• Monitoring equipment

• Clean Agent Suppression system components

• Conduct functional testing of initiating devices, control equipment, releasing systems, and notification devices in accordance with applicable codes and standards.

• Ensure systems remain compliant with customer requirements, NFPA standards, and local Authority Having Jurisdiction (AHJ) regulations.

• Diagnose, troubleshoot, and repair fire alarm and suppression system deficiencies and malfunctions.

• Identify root causes of system failures and implement effective corrective actions.

• Repair or replace defective system components, wiring, devices, and related equipment.

• Respond to service calls and emergency repair requests in a timely and professional manner.

• Support system upgrades, modifications, and technology enhancements as needed.

• Document inspections, testing, maintenance activities, deficiencies, and corrective actions.

• Prepare accurate service reports, inspection reports, and customer documentation.

• Maintain records in accordance with company procedures, regulatory requirements, and customer standards.

• Communicate findings and recommendations clearly to customers and management.

• Serve as a professional representative of the company while interacting with customers, facility personnel, contractors, and inspectors.

• Explain system deficiencies, maintenance recommendations, and repair options to customers.

• Review electrical and system layout drawings to support service and troubleshooting activities.

• Collaborate with installation teams, project managers, and operations personnel to resolve technical issues and support project objectives.

• Other duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent required.

• Minimum of 3-5 years of experience installing, servicing, troubleshooting, and maintaining fire alarm systems.

• Experience working with commercial, industrial, institutional, or government fire alarm systems preferred.

• Experience with Clean Agent Suppression Systems is highly desirable.

• Certifications

• Fire Alarm certification and/or Electrical certification required.

• NICET certification preferred.

• OSHA certification preferred.

• Ability to read and interpret: 

• Electrical schematics

• Wiring diagrams

• Blueprints

• Technical specifications

• Strong understanding of fire alarm system components, operation, and troubleshooting procedures.

• Basic and advanced math skills required.

• Mechanical aptitude and technical problem-solving abilities.

Knowledge, Skills and Abilities:

• Strong troubleshooting and diagnostic skills.

• Knowledge of fire alarm and life safety system operation, inspection, testing, and maintenance.

• Familiarity with Clean Agent Suppression Systems and related technologies.

• Ability to identify and resolve technical issues effectively and efficiently.

• Strong attention to detail and commitment to quality workmanship.

• Excellent customer service skills and professional demeanor.

• Strong verbal and written communication abilities.

• Ability to work independently while managing multiple priorities.

• Proficiency in documenting service activities and maintaining accurate records.

• Ability to work effectively as part of a team while maintaining individual accountability.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Frequently stands, walks, bends, kneels, climbs ladders, and works in mechanical or equipment spaces.

• Uses hands and fingers to operate tools, testing equipment, and electronic devices.

• May be required to work in commercial, industrial, government, and construction environments.

• Frequently lifts, carries, and moves tools, equipment, and materials.

• Must possess visual acuity sufficient to read wiring diagrams, blueprints, equipment labels, and technical documentation.

• May occasionally lift and/or move up to 50 pounds.