Security & Safety Lead

Job Description

Site Security Management

• Implements company and client security and safety policies and procedures among employees, contractors, clients and other third parties.
• Enforces access control: badging, visitor management and escorts, key control, and restricted-zone access (e.g., production floor), with periodic access-rights reviews.
• Ensures contractors and vendors are pre-registered, escorted in restricted areas and follow work-order protocols.
• Ensures 99.9% uptime of security systems (CCTV, access control, intrusion alarm) and fire safety systems (fire alarm and detection, fire extinguishers, emergency lighting, emergency doors, FM200, VESDA, etc.) by:
  • Completing the manufacturers’ recommended maintenance;
  • Performing Level 1 troubleshooting and escalating repairs to vendors;
  • Coordinating preventive maintenance and repairs with the site facilities team.
• Supervises the security guard force: deployment, shift coverage and handover, opening and closing procedures, training and regular performance reviews.
• Conducts floor checks, including clean-desk and media/document-handling inspections, and follows up on violations and corrective actions.
• Conducts a monthly internal compliance audit of client physical security requirements in accordance with the MSA or SOW, and maintains audit-ready records and evidence (e.g., PCI DSS, ISO 27001, client audits) through to closure of findings.
• Reviews access logs and CCTV footage to support investigations while preserving evidence, and documents incidents with root cause and corrective actions.
• Collates daily and monthly site security and safety reports, escalates issues promptly and recommends security technology improvements.
• Supports emergency drills and evacuation exercises, and liaises with law enforcement, emergency and fire services as required.
• Assists the Geo Head – Security & Safety with incident investigations and reports, and with the security system design of new projects within the area of responsibility.
• Promotes security and safety awareness, including through new hire orientation (NHO), and stays current through security and safety meetings and forums.

Health & Safety Management (Local Safety Officer)

Works directly with the Global Health & Safety Manager to:

• Monitor the site’s compliance with the company’s OHS policy and procedures.
• Conduct site safety inspections and resolve unsafe or unhealthy conditions immediately.
• Investigate incidents and ensure approved corrective and preventive actions are implemented on time.
• Deliver safety induction for all new outsourced staff and vendors.

Qualifications

Education & Experience

• Bachelor’s degree or armed forces veteran status.
• At least 3 years of experience in security and safety; experience in a BPO, contact center or other PCI-regulated environment preferred.
• Fluency in English and the local language(s) of the site.
• Ability to work rotating shifts and respond to after-hours incidents.

Certifications & Training

• Training in first aid, fire safety and emergency management.
• A recognized security professional certification (e.g., ASIS) is preferred.

Knowledge & Skills

• Working knowledge of CCTV, access control and visitor management, intrusion alarm and fire safety systems, including basic troubleshooting.
• Familiarity with physical security controls under PCI DSS, ISO 27001 and client audit requirements.
• Working knowledge of computers and MS Office; clear, accurate incident and report writing.
• Reliable supervision of outsourced guard teams, with attention to detail, composure and sound judgment during incidents.

Additional Information