Front Desk Agent

Job Overview:

Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures.

Duties and Responsibilities:

Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner

Register guests, issue room keys, provide information on hotel services and room locations

Up-sell rooms where possible to maximize hotel revenue

Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction

Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes

Promote Teamwork and quality service through daily communications with other departments

Perform other duties as assigned including guest room tours, concierge services, special guest requests etc. 

Qualifications and Requirements:

High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English. 

This job requires ability to perform the following:

Frequently standing up behind front desk

Carrying or lifting items weighing up to 50 pounds

Handling objects, projects and computer equipment and use key boards to make reservations

Communication skills are utilized a significant amount of time when interacting with guests and employees

Reading and writing abilities are used often

Basic math skills are used often

Will have to work weekends, nights and/or holidays

We’ll reward all your hard work with a great pay and benefits – including a uniform, great room discount and superb training.

Pay: $17.75 hourly

Benefits include 401K and wellness and sick time

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not Applicable to Colorado Applicants