Travel & Expense

Job Description

Role Summary

Responsible for delivering end-to-end support for corporate credit card operations within the T2E function, including card management, transaction queries, and payment reconciliation. Acts as the primary point of contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes. Ensures timely ticket resolution in line with SLAs while collaborating with Finance and Travel teams to drive efficient and compliant operations. Maintains accurate documentation and contributes to continuous process improvement

Key Responsibilities

• Corporate Credit Card Support:
  Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications.

• Policy Guidance:
  Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries.

• Payment Handling:
  Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.

• Financial Understanding:
  Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively.

• Internal Customer Support:
  Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues.

• Ticket Management:
  Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs.

• Expense Reporting Assistance:
  Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform.

• Collaboration:
  Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes.

• Documentation & Reporting:
  Maintain accurate records of support activities and contribute to knowledge base articles and FAQs.

Qualifications

Educational qualification:

• B.Com / M.Com / MBA (Finance) or equivalent qualification.

Experience :

• Prior 2-5years experience in Corporate credit card or Travel & Expense,  will be an added advantage.

Mandatory/requires Skills :

• Proven experience with corporate credit card operations and support.

• Familiarity with corporate payment systems and expense management platforms.

• Basic understanding of financial concepts such as billing, statements, and chargebacks.

• Experience with Citi Bank corporate card systems is a strong advantage.

• Proficiency in ticketing tools like ServiceNow or similar platforms.

• Strong oral and written communication skills with the ability to handle international stakeholders.

• Excellent time management and prioritization abilities.

• Ability to work collaboratively with cross-functional teams and internal customers.

• Attention to detail and a proactive approach to problem-solving.

Additional Information