Billing Manager

Responsibilities:

• Hire, train, supervise and evaluate the performance of the billing staff.
• Responsible for tracking cases, calls, and similar billing data to measure performance, gauge milestones, and establishes performance criteria for the team.
• Provide day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment.
• Develops and standardizes procedures to improve and monitor efficiency and effectiveness of assigned work assignments and make recommendations for improvement.
• Oversees implementation of new programs and services, including new technology.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Performs related duties as assigned.

Qualifications:

• This job requires a Bachelor’s degree (B.A.) or equivalent in education and experience, plus three years of related experience. 
• High proficiency with Excel spreadsheet functionality.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Fundamental accounting software skills and demonstrated skills in A/R.
• The position requires the ability to interact positively and constructively with employees, consultants, and customers.
• Ability to educate and train at all levels of professional staff.
• System experience: knowledge of billing systems for front end and back-end functions and willingness to learn new systems, applications, and programs.
• •Ability to produce and present detailed billing reports. 
• Must live in NY, VA, or OH
• 2-3 days a month in office for internal meetings with team