Salesforce Team Leader

Overview

Lutron’s Gurgaon team is seeking a technically driven professional to lead our Salesforce support team. In this role, the SFDC Team Leader will be responsible for the day-to-day work of the A3E Salesforce Support Team. She/he will be accountable for managing the daily workload, project deliverables, priority management, handling technical issue escalation, performing technical tasks, ensuring the quality of the team's output, being involved directly in daily tasks.

Responsibilities

• Work across multiple Salesforce clouds, including Sales, Service, Marketing, B2B Commerce, Revenue Cloud and Field Service
• Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes
• Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities
• Collaborate with team members using strong written and verbal communication skills
• provide technical support and guidance to the team on the day-to-day support tasks
• Plan and run the training and onboarding plans for new team members
• Provide day-to-day supervision to the team members
• Identify, suggest and drive process improvement

Qualifications

• Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4-year degree in engineering/technology
• 10-15-year experience as a Salesforce Developer or Administrator
• Strong knowledge on at least one Salesforce Cloud is mandatory, preferable Sales or Service clouds; knowledge or exposure to other clouds would be a strong plus
• Knowledge and experience of software development processes and best practices (Agile or Scrum)
• Experience with leading functional teams is mandatory
• A proactive attitude to platform enhancements and desire to implement best practice solutions
• Strong problem-solving and strong written and communication skills
• Strong service mind-set
• Strong attention to details
• Salesforce certifications and Trailhead learnings are preferred

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Benefits:

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com. 

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

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