Payer Partnerships Director

Why managing Psychosocial Risk is becoming a global priority. Key takeaways * The global shift toward managing psychosocial risk in the workplace is changing how organizations support workforce mental health. * Lyra's Global Psychosocial Risk Management program is now available in many regions, helping multinational organizations navigate evolving workplace health and safety regulations. * Lyra combines localized expertise, regional guidance, and coordinated implementation to help organizations assess psychosocial risks and take meaningful action globally. Keren Wasserman Senior Manager, Workforce Mental Health Ask AI to summarize July 16, 2026 Supporting employee mental health has become more complex for the global workforce. Access to mental health care remains essential, but for multinational organizations it's no longer the only expectation. Increasingly, companies must assess workplace risks, put preventative controls in place, and demonstrate how they're reducing psychosocial risks before they affect employee well-being. To help organizations respond to these changes, Lyra's Global Psychosocial Risk Management program is now available across many regions. It helps organizations understand workplace risks, navigate regional needs, and turn insights into action through localized expertise, assessments, and practical action plans. The evolving reality of mental health in the workplace. In many regions, the conversation is expanding beyond access to services like coaching and therapy - employer responsibilities around mental health now include identifying and managing workplace factors that may contribute to psychological harm. That means looking at factors like excessive workloads, poorly managed organizational change, unclear expectations, or ineffective communication. These conditions can affect employee well-being, and in many countries they're also recognized as workplace health and safety risks that carry operational and regulatory consequences for organizations. Understanding these patterns can help uncover what's contributing to burnout, health-related leave, turnover, and disengagement, giving leaders clearer insight into where organizational changes can improve both employee well-being and organizational performance. Psychosocial risk management helps organizations proactively identify and address workplace conditions that may contribute to stress, creating opportunities to reduce risk before employees need additional support. Mental health care helps employees get the support they need. Together, they support both employees and the workplace conditions that influence their well-being, creating a more unified strategy that leads to better organizational health outcomes. One global workforce. Many local approaches. The challenge isn't simply that requirements differ. The landscape is changing, with 45+ countries continuing to introduce and expand psychosocial risk requirements in different ways. In Australia, mental health has moved onto the safety checklist, and employers may be required to treat psychosocial hazards like other workplace risks: find them, control them, and prevent harm before it happens. While in Japan, annual employee stress checks may be required, and, in Mexico, psychosocial risks are identified and addressed through structured workplace evaluations, including support for employees affected by traumatic workplace events or violence. These are just a few of the unique approaches emerging around the world. For multinational organizations, keeping pace with local needs can quickly become complex, especially when HR and health and safety teams are coordinating across multiple regions. Turning assessments into action. Many multinational organizations rely on separate consultants, fragmented assessments, resources, and regional partners to manage psychosocial risk. Coordinating those efforts across dozens of countries creates significant administrative work for HR, and health and safety teams. Drawing on Lyra's global care network, which supports members in more than 220 countries and territories, the program brings those capabilities together with wrap-around support from in-house workforce experts. Grounded in ISO-45003 frameworks and global best practices, Lyra's support combines localized assessments, expert-led focus groups, country-specific toolkits, regional organizational development consultants, and tailored action plans - all available within a single, trusted mental health care ecosystem. The result is a more consistent, centralized approach that helps organizations reduce complexity while operationalizing regional programs with confidence. Supporting organizations across borders. Supporting the global workforce of today requires more than expanding access to care. As countries continue to strengthen psychosocial risk requirements, global leaders need increased visibility into organizational policies and practices that could compromise employee well-being. These insights should be paired with practical ways to respond consistently while adapting locally. Lyra's Global Psychosocial Risk Management helps organizations do both, offering localized support and coordinated implementation powered by a trusted network of organizational health experts. Navigate psychosocial risk management with confidence. Discover how Lyra helps global organizations assess workplace risks and take meaningful action. Keren Wasserman Senior Manager, Workforce Mental Health Keren Wasserman, M.A. is a clinician and corporate mental health strategist leading the Organizational Development function within the workforce transformation team at Lyra Health. She joined Lyra with a background in Clinical Social Work from the University of Chicago and Management Consulting at Deloitte. Throughout her career, she has driven multi-million-dollar initiatives that help Fortune 500 companies enhance employee mental health through work design. Frequently asked questions. What is psychosocial risk management? Why are more organizations investing in psychosocial risk management? How is psychosocial risk management different from employee mental health benefits? How does Lyra help multinational organizations manage psychosocial risk? Do all countries have the same psychosocial risk requirements? Explore additional blogs. How to spot a toxic work environment before it spreads. The new rules of high-performing teams. Mental health at work Leadership coaching is changing how teams perform.

Globally scaled, culturally tuned: how Lyra develops AI around the world. Key takeaways * The same cultural understanding that informs its care also guides how Lyra Health, Inc. develop AI. * Local clinicians help test Lyra's AI guide before launch to make sure it reflects local culture, standard practice, and member needs. * Lyra continues evaluating its AI guide after launch because culture, and members' well-being needs evolve over time. Kirsty Hunter Clinical Director, International Dr Ambrish Dharmadhikari, MBBS, DNB (Psychiatry), PDRF (USA) Ask AI to summarize July 13, 2026 Building AI for mental well-being is about understanding people. A one-size-fits-all approach to AI doesn't work. Culture shapes how people seek help and respond to support. An AI model that performs well in the U.S. may overlook important cultural signals in India, France, or elsewhere. That's why launching AI to supplement well-being coaching requires adapting the experience for local culture before it ever reaches members for any new launch. As Lyra's AI guide expands beyond the U.S. to 12 additional countries, including Canada, France, Germany, India, Spain, Switzerland, and the United Kingdom, with additional launches planned later this year, Lyra Health, Inc. is applying this ethos every time, tailoring its approach for every new country. What happens before AI reaches a member. Every launch begins long before the first conversation. Before Lyra's AI guide becomes available, each expansion undergoes a comprehensive review to help ensure the experience reflects local cultural nuances and regulatory needs. Meeting local standards. Every country has its own requirements for privacy, safety, regulatory, and AI governance. Before launch, Lyra evaluates country-specific regulations to help ensure the AI guide aligns with local laws and member expectations. Building with local expertise. Technology can help people find support faster, but regional coaches remain central to how care is delivered. Local Lyra clinicians help evaluate the AI guide before launch, ensuring it reflects local practices, cultural norms, and member needs. Their expertise helps shape how the AI guide responds in every market, keeping providers at the center, with AI serving as a complement rather than a replacement. Putting AI to the cultural test. A response can be grammatically correct, and still miss what someone is really trying to say. As its AI guide expands globally, local teams work together to test how the technology responds to culturally specific situations, and lived experiences. Testing includes scenarios such as: Recognizing different ways people talk about risk. People don't always describe concerns in the same way. Some concerns are expressed directly. Others are communicated through cultural references, family dynamics, or indirect language. Its teams evaluate whether the AI guide recognizes these important signals across cultures. In Mexico, local idioms and colorful metaphors are frequently used to describe interpersonal friction and workplace frustrations. When an employee explains that a coworker "le echa mucha crema a sus tacos," Lyra AI needs to look past the literal translation of the words to understand the cultural idiom of exaggeration and bragging. Instead of taking the phrase literally, its AI guide must recognize the underlying social context to help the member professionally navigate workplace dynamics and boundary-setting. Understanding the realities shaping well-being. Well-being doesn't exist in a vacuum. Immigration experiences, discrimination, financial strain, workplace stress, and access to basic needs can all influence how people experience - and talk about - emotional well-being. Its teams test the AI guide across a wide range of real-world situations to help ensure responses remain relevant and supportive. In Singapore, males are required to serve two years active duty in the National Service starting at age 18. When supporting Singaporean teenagers, particularly approaching their 18th birthday, through anxiety or hesitations, Lyra AI needs to acknowledge the local cultural context before moving into advice on how to manage anxious thoughts. Responding with cultural awareness. Conversations about identity, family expectations, stigma, body image, gender, sexuality, and bias require thoughtful, culturally informed support. Its teams evaluate how the AI guide responds to these sensitive topics across different cultural contexts to help ensure members receive respectful, appropriate support, and guidance. In India, workplace gender dynamics can be shaped by deep-rooted cultural norms. If a female employee worries about having a female boss or prefers male leadership, its AI guide should understand internalized gender biases within the Indian cultural context and thoughtfully explore how societal expectations and past leadership experiences shape perspective. Launch is just the beginning. Localization isn't a one-time project. Cultural norms shift and new challenges emerge. The way people talk about well-being changes over time. That's why local provider feedback continues well after launch. Lyra continuously evaluates the AI guide against country-specific safety and culturally responsive standards, using insights from regional provider teams to inform ongoing testing and improvements. A higher bar for global AI. People place enormous trust in well-being support and coaching. Expanding AI globally means earning that trust in every country where it's available. It takes local provider expertise, rigorous testing, continuous evaluation, and a commitment to understanding the people behind every conversation. That's the standard Lyra is bringing to every new market as its AI guide expands around the world. See how Lyra's AI guide combines AI with clinical expertise. Kirsty Hunter Clinical Director, International Kirsty is a dedicated professional committed to delivering sustainable, holistic solutions for mental wellness. As a social worker Kirsty has been in the employee assistance field for over a decade. As Clinical Director at Lyra International, she oversees global clinical and service quality across 220 countries. Kirsty excels at partnering with providers and stakeholders to cultivate clinical excellence in a complex mental health landscape. Outside of work, Kirsty manages a bustling household with two children, two dogs, and two cats, and is always grateful for two coffees! Dr Ambrish Dharmadhikari, MBBS, DNB (Psychiatry), PDRF (USA) Dr. Ambrish Dharmadhikari is a board-certified psychiatrist with 16 years of experience scaling mental health operations across India. He also completed a U.S. post-doctoral fellowship (PDRF) that gives him fluency in global clinical standards and multinational corporate expectations. Dr. Dharmadhikari's blend of elite Indian clinical leadership, academic training, and proven ability to build quality provider networks across diverse regions makes him the ideal bridge between Lyra's global platform and the sophisticated needs of multinational clients operating in India. He embodies Lyra's "technology with a human touch" mission with the operational rigour and cross-cultural credibility that global enterprises demand. Frequently asked questions. Why is culture so important? How does Lyra prepare the AI guide for a new country? What role do regional providers play in global AI expansion? How do providers help ensure the AI guide is culturally responsive? How does Lyra continue improving the AI guide after launch? Which countries are included in the AI guide's latest expansion?

Meet the new Lyra Connect: the platform as powerful as the outcomes it measures. Key takeaways * The new Lyra Connect is live this month. HR leaders get a redesigned platform with smarter insights, a 1,000+ asset content library, and peer benchmarking, plus a roadmap of features coming later this year. * With Lyra's peer-reviewed care, you see more than just reporting on program engagement. You see real, measurable improvement across your workforce. * Clinical rigor is the foundation of Lyra's care model. That same standard of excellence now extends to the redesigned Lyra Connect platform. Reed Campbell Sr. Product Marketing Manager Ask AI to summarize July 9, 2026 When you're evaluating mental health benefits, one question matters more than most: Will this actually help my employees get better? That's where Lyra has always led: 9 in 10 Lyra members improve or recover. Results like these happen because its entire model is built around evidence-based, measurement-driven care, validated by 24 peer-reviewed studies. Now, Lyra Health, Inc. is bringing that same standard to your dashboard. Lyra Connect - the platform HR leaders use to track and manage their benefit - is fully redesigned so it's just as powerful as the care itself. Managing mental health benefits shouldn't mean choosing between clinical quality and operational simplicity. Lyra gives you both. Introducing the new Lyra Connect. The reimagined Lyra Connect gives you the clarity and control to run a best-in-class program without the administrative burden. Smart insights that optimize performance: See how your program metrics compare against industry peers - and where you're outperforming. Each insight is paired with relevant resources, so you're not just reviewing numbers; you're acting on them to drive better results. A resource hub that drives engagement: Strong outcomes start with strong engagement. Its refreshed resource library brings together over 1,000 clinically backed assets, employee communications, and workforce strategy materials. New filters and an improved search bar help you find and launch promotional campaigns in seconds to keep utilization high. Streamlined navigation for quicker visibility: A redesigned interface puts everything within reach from a single navigation bar, including dashboards, resources, events, and campaigns. Less time spent digging means more time focused on the metrics that prove your program's value. More ways to prove and drive workforce recovery. Over the next nine months, Lyra Health, Inc. is adding even more features to increase visibility into workforce recovery and simplify benefit management. Proven value * Clinical outcomes dashboard: Move beyond standard registration metrics. See exactly how your employee population is clinically progressing and recovering over time, giving you undeniable proof of program impact. * Value dashboard: Access on-demand reporting that connects clinical recovery directly to your bottom line, illustrating the clear financial impact of your Lyra investment. * Leaves and accommodations dashboard: Gain dedicated visibility into utilization and outcomes metrics for Lyra's Mental Health Evaluation program to better manage complex workforce needs. Operational simplicity * Ask Lyra AI: Skip the data digging and turn your program data into a conversation. Ask any question in simple terms, and its AI shares instant answers from the dashboard reporting. * Critical incident hub: Streamline crisis response by centralizing real-time incident tracking, request submissions, and essential support resources. * Enhanced filtering: Easily segment aggregated workforce data to track specific organizational trends. * Role-based permissions: Simplify internal administration by managing team access levels and customizing exactly which data specific users can view. Imagine walking into your next executive review and presenting more than just engagement data. With the new Lyra Connect, show exactly how many employees clinically recovered, and the direct, positive impact that has on your bottom line. The proof is in the platform. Lyra's care produces the best outcomes in the industry. The new Lyra Connect makes sure you can prove it. Better outcomes, simpler management. Lyra makes it easy to prove the impact of your benefits program. Reed Campbell Sr. Product Marketing Manager Reed Campbell is a mental health advocate and product marketer at Lyra Health with a decade of experience bringing digital health products to market. Frequently asked questions. What is Lyra Connect? What's new in Lyra Connect in 2026? Who can use Lyra Connect? What are smart insights? What is the value dashboard? What is clinical outcome reporting? What is the resource hub? When will the new Lyra Connect be available?