All Accor

Global hotel management, franchising, loyalty program

Assistant Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeThornleigh, AustraliaNo salary listedIn-person

About the Job

Requirements

Previous experience in the hotel industry, as an Assistant Manager, or in a similar role.
Hold a valid Responsible Service of Alcohol Certificate (RSA) and First Aid Training.

Responsibilities

Supervise the smooth and efficient daily operation of the Front Desk and ensure hotel guests and visitors receive an optimum level of service and care.
Oversee guest arrivals and departures, ensuring room allocations and check-in/check-out processes follow agreed procedures and standards.
Manage and supervise staff tasks to ensure high-quality service and department standards.
Review and implement procedures.
Communicate with the Front Office Manager or General Manager about guest services and hotel operations.
Assist the leadership team with administrative tasks and hotel projects.
Supervise shift handover procedures.
Coordinate and communicate with other hotel departments about general administration and operations issues.
Provide management presence by assisting with guests’ needs and complaints tactfully and efficiently.
Deliver an exceptional guest journey.
Lead shifts across various departments and ensure smooth hotel operations.
Assist in running the Food & Beverage outlet.

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
Review and implement Procedures
Communicate with Front Office Manager/General Manager on all matters regarding guest services & hotel operations.
Assist leadership team with Admin tasks and hotel projects.
Supervise shift handover procedures.
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
Delivering exceptional guest journey.
Leading shifts across various departments and ensuring smooth hotel operations.
Assist running Food & Beverage outlet.

Qualifications

A natural, bright and bubbly customer service style that sets you apart from the rest.
Previous experience in the hotel industry/Assistant Manager role or similar role.
Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
Hold a valid Responsible Service of Alcohol Certificate (RSA) and First Aid Training.

Additional Information

What is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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