Full-Time

Mgm – Bevmo North

Posted on 6/8/2024

Gopuff

Gopuff

1,001-5,000 employees

Instant delivery of groceries and essentials

Consumer Goods

Senior

Remote in USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • 10+ years of experience in store operations and execution operations or other related experience
  • Experience with Lean/Six Sigma quality systems
  • Previous experience leading teams of 1500 in manufacturing or operations
  • Adept at analytical work and the ability to motivate others in a deadline-driven environment
  • Flexible availability, including nights and weekends as needed
  • Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 3+ years of Gopuff experience
Responsibilities
  • Model company values in all action, communication, and decision-making
  • Lead by influencing and empowering Regional Managers to execute job responsibilities
  • Establish clear expectations and accountability
  • Take an active role in direct reports development by assessing performance and providing timely coaching and feedback
  • Work with direct reports on goal setting, development plans, and regularly follow-up on progress
  • Build region-specific talent plans that prepare people for future roles
  • Support change management within the region as the retail organization continues to evolve
  • Ensure Regions are executing operational and merchandising standards
  • Champion the implementation of new operations programs
  • Analyze controllable expenses, labor budgets and identify opportunities to increase contributions
  • Ensure the region achieves staffing goals to meet the needs of the business and work with HR Business Partners to formulate strategic staffing plans
  • Ensure all merchandising direction, customer campaigns, and sales promotions are executed
  • Analyze business trends and partner with the Regional Director to build and implement plans to improve the financial performance
  • Achieve employee retention and engagement levels at or above industry average
  • Achieve Company goals in areas such as Overall Customer Satisfaction, Financial Performance, Shrink, P90 Delivery Time, Mispack Rate, Controllable expenses Compliance
  • Ensure the region operates in accordance with company policies and regulations
  • Foster a culture within the region that focuses on improving the customer experience
  • Ensure direct reports consistently drive the customer experience in their markets by championing sales and customer service programs
  • Provide feedback and recommendations to Service Center business partners on ways to improve the customer experience

Gopuff, the instant commerce platform, offers a dynamic workplace that thrives on advanced logistics and inventory management technologies to ensure quick delivery of a diverse range of products, including groceries and household essentials. The company's commitment to efficient and innovative solutions in the instant delivery sector makes it an attractive place for professionals looking to grow in a tech-centric environment, fostering a culture focused on continuous improvement and operational excellence.

Company Stage

Series G

Total Funding

$2.5B

Headquarters

Philadelphia, Pennsylvania

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-7%

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus