Full-Time
Jet Support Services
201-500 employees
Aircraft maintenance support and financial services
No salary listed
Expert
United States
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- For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out
- For more information, visit jetsupport.com
- Train new customers and existing users on JSSI Maintenance Software platforms
- Host recurring online training sessions for large groups of JSSI Maintenance Software users
- Travel onsite to customers to coordinate and manage implementations of JSSI's Maintenance Software systems
- Perform ad hock individual online training sessions with customers as needed
- Work with Sales and Customer Onboarding Team to ensure that new customers are proactively offered training sessions
- Train MRO users of JSSI Maintenance Software systems, so that those users can support our common customers
- Coordinate and Host in person regional training sessions for existing users of JSSI Maintenance Software systems
- Train internal users on JSSI Maintenance Software platforms so that peers have a better understanding of how customers utilize our systems
- Host both internal and external training webinars to train on new functionality after each software release
- Handle in bound customer support phone calls
- Coordinate and manage customer inventory migrations with the customer and the software developers
- Liaise with customers to make sure that system preferences and settings are set up properly for implementations of all products to ensure customers are utilizing the software as it is intended
- Identify product gaps and communicate enhancement requests to the Product Development team
- Assist in testing of new enhancements and bug fixes that are released by the Product Development team
- Responsible for maintaining JSSI Maintenance Software user guides
- Create and manage video training library for JSSI Maintenance Software systems
- Administer customer surveys and collect responses in order to ensure JSSI Maintenance Software Net Promoter Scores continues to improve
- Periodically travel to industry tradeshows or events to represent JSSI Maintenance Software and to support our products
- Bachelor's degree
- 5+ years in a customer support or customer training role; preferably in aviation software or other aviation support or training roles
- Working knowledge of aircraft and the business aviation industry
- Ability to cultivate strong relationships and communicate effectively via email and telephone
- Excellent written and verbal communication skills
- Ability to function independently and travel to customer facilities potentially on short notice
- Experience with Salesforce.com and Jetnet preferred
- Proficient in Microsoft Word, Excel, Outlook, & PowerPoint
Jet Support Services, Inc. (JSSI) provides maintenance support and financial services for the business aviation industry, focusing on clients who own or operate jets, turboprops, helicopters, and piston aircraft. Their main product, the Hourly Cost Maintenance Program (HCMP), allows clients to manage maintenance expenses with predictable, fixed hourly rates, covering everything from routine inspections to major overhauls. JSSI also offers parts leasing services, enabling clients to efficiently order necessary parts for their aircraft, and advisory services from experienced technical advisors to guide clients in aircraft maintenance and management. What sets JSSI apart from competitors is its comprehensive suite of services that not only reduces operational costs but also enhances the reliability of aircraft maintenance. The company's goal is to minimize downtime and maximize the operational readiness of aircraft, ensuring clients can maintain their aircraft without unexpected costs.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$1.8B
Headquarters
Chicago, Illinois
Founded
1989
Simplify's Take
What believers are saying
- JSSI's expansion in Latin America captures growing demand in the business aviation market.
- The introduction of JSSI PartsHub enhances operational efficiency for clients.
- Strong financial backing from Blackstone supports JSSI's growth and innovation.
What critics are saying
- Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.
- Expansion in Latin America poses risks related to economic instability and regulatory challenges.
- Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.
What makes Jet Support Services unique
- JSSI offers the only hourly cost maintenance program for all business aircraft types.
- JSSI's global network of certified technical advisors ensures comprehensive maintenance support.
- JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.
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Benefits
Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.
Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.
Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.
Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.
Company News
Press releases, portfolio company news, and timely updates on our business.
Jet Support Services (JSSI) has appointed David Caporali as senior vice president of Conklin & de Decker and Strategy.
AIR COMPANY, a carbon conversion technology company, today announced it has raised $69M in Series B funding to advance its technology, promote energy
Jet Support Services, Inc. (JSSI), an independent provider of maintenance support and financial tools to the business-aviation industry, announces the appointment of Natalie Vander Kelen as vice president of Customer Support for Traxxall, JSSI's suite of maintenance-tracking software solutions.
Bhatia joined from Jet Support Services where she served as chief strategy officer.