Full-Time

Customer Training Manager

Posted on 4/5/2023

Jet Support Services

Jet Support Services

201-500 employees

Provides aircraft maintenance and financial services

No salary listed

Expert

United States

Category
Finance & Banking
Required Skills
Sales
Communications
Word/Pages/Docs
Salesforce
Mergers & Acquisitions (M&A)
PowerPoint/Keynote/Slides
Requirements
  • For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out
  • For more information, visit jetsupport.com
Responsibilities
  • Train new customers and existing users on JSSI Maintenance Software platforms
  • Host recurring online training sessions for large groups of JSSI Maintenance Software users
  • Travel onsite to customers to coordinate and manage implementations of JSSI's Maintenance Software systems
  • Perform ad hock individual online training sessions with customers as needed
  • Work with Sales and Customer Onboarding Team to ensure that new customers are proactively offered training sessions
  • Train MRO users of JSSI Maintenance Software systems, so that those users can support our common customers
  • Coordinate and Host in person regional training sessions for existing users of JSSI Maintenance Software systems
  • Train internal users on JSSI Maintenance Software platforms so that peers have a better understanding of how customers utilize our systems
  • Host both internal and external training webinars to train on new functionality after each software release
  • Handle in bound customer support phone calls
  • Coordinate and manage customer inventory migrations with the customer and the software developers
  • Liaise with customers to make sure that system preferences and settings are set up properly for implementations of all products to ensure customers are utilizing the software as it is intended
  • Identify product gaps and communicate enhancement requests to the Product Development team
  • Assist in testing of new enhancements and bug fixes that are released by the Product Development team
  • Responsible for maintaining JSSI Maintenance Software user guides
  • Create and manage video training library for JSSI Maintenance Software systems
  • Administer customer surveys and collect responses in order to ensure JSSI Maintenance Software Net Promoter Scores continues to improve
  • Periodically travel to industry tradeshows or events to represent JSSI Maintenance Software and to support our products
Desired Qualifications
  • Bachelor's degree
  • 5+ years in a customer support or customer training role; preferably in aviation software or other aviation support or training roles
  • Working knowledge of aircraft and the business aviation industry
  • Ability to cultivate strong relationships and communicate effectively via email and telephone
  • Excellent written and verbal communication skills
  • Ability to function independently and travel to customer facilities potentially on short notice
  • Experience with Salesforce.com and Jetnet preferred
  • Proficient in Microsoft Word, Excel, Outlook, & PowerPoint

Jet Support Services, Inc. (JSSI) offers maintenance support and financial services for the business aviation industry, focusing on owners and operators of various aircraft types. Their main product, the Hourly Cost Maintenance Program (HCMP), allows clients to manage maintenance costs with fixed hourly rates, covering a range of services from inspections to overhauls. JSSI distinguishes itself by providing a comprehensive suite of services, including parts leasing and expert advisory support, aimed at enhancing aircraft maintenance efficiency. The company's goal is to minimize downtime and maximize the operational readiness of clients' aircraft.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$1.8B

Headquarters

Chicago, Illinois

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • JSSI's expansion in Latin America captures growing demand in the business aviation market.
  • The introduction of JSSI PartsHub enhances operational efficiency for clients.
  • Strong financial backing from Blackstone supports JSSI's growth and innovation.

What critics are saying

  • Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.
  • Expansion in Latin America poses risks related to economic instability and regulatory challenges.
  • Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.

What makes Jet Support Services unique

  • JSSI offers the only hourly cost maintenance program for all business aircraft types.
  • JSSI's global network of certified technical advisors ensures comprehensive maintenance support.
  • JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.

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Benefits

Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.

Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

Company News

Corporate Jet Investor
Oct 22nd, 2024
JSSI appoints David Caporali as SVP, Conklin & de Decker and Strategy

Jet Support Services (JSSI) has appointed David Caporali as senior vice president of Conklin & de Decker and Strategy.

Business Wire
Sep 20th, 2024
AIR COMPANY Raises $69M in Series B to Commercialize Carbon Utilization Technology and Sustainable Aviation Fuels

AIR COMPANY, a carbon conversion technology company, today announced it has raised $69M in Series B funding to advance its technology, promote energy

DOM Magazine
Sep 12th, 2024
Natalie Vander Kelen Joins JSSI as Vice President, Customer Support for Traxxall

Jet Support Services, Inc. (JSSI), an independent provider of maintenance support and financial tools to the business-aviation industry, announces the appointment of Natalie Vander Kelen as vice president of Customer Support for Traxxall, JSSI's suite of maintenance-tracking software solutions.

Aviation News Online
Sep 1st, 2024
Eve Air Mobility appoints chief commercial officer

Bhatia joined from Jet Support Services where she served as chief strategy officer.

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