IT Support Analyst - f/m/d, Onsite

Req ID: 395317

Competitive salary | on site in Sierre, Switzerland

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Sierre for our growing team in Switzerland.

Overview

The IT Support Analyst (f/m/d) - onsite in Sierre is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. They serve as company liaison with our customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise.

Role responsibilities

• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Ensure customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.
• Instruct users in the operation and maintenance of the system.

Key Skills

• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365
• Experience troubleshooting Windows in an Enterprise environment is a must.
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• Excellent customer service skills
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
• Must be fluent in French & English, both spoken and written
• Willing to work On Call.

Desirable Skills

• Experience with ServiceNow ticketing system preferred.
• Experience with SCCM Imaging and MDT preferred.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

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