Full-Time
Financial Services Representative III
Posted on 8/18/2023
Comprehensive trading platform with global products
Mid
Chicago, IL, USA
- Bachelor's degree in Finance, Economics, Business Administration or other related field, or equivalent work experience
- 4+ years of financial services experience (e.g., brokerage, banking, trading, exchange, or clearinghouse industry)
- Registrations: FINRA Series 7, 63 or ability to obtain licenses.
- Resolve complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
- Client inquiries typically encompass a broad array of themes including: Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions. Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions. Margin calculations; Commission structure, interest, and fee.
- Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
- Respond to inquiries, concerns, and complaints from existing and prospective customers via telephone, e-mail, and online chat to achieve a solution that is mutually satisfactory while complying with policies, practices, and procedures.
- Multi-language skills an advantage
Interactive Brokers LLC provides its employees with a robust and technologically advanced platform, ideal for those passionate about trading and financial markets. With over 45 years of experience in trading technology, the company maintains a competitive edge in liquidity and global product offerings. This established leader in the trading industry offers a dynamic work environment focused on continuous innovation and excellence in financial services.
Company Stage
IPO
Total Funding
N/A
Headquarters
Greenwich, Connecticut
Founded
1977
6 month growth
↑ 3%1 year growth
↑ 4%2 year growth
↑ 20%Benefits
Competitive Pay with discretionary bonus packages which include company stock grants
Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
Daily Lunch Allowance
401K Retirement Savings Plan (generous company match)
Wellness Incentives
Flexible Spending Accounts
Paid Personal Time and Sick Leave