Customer Experience & Support (2)

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.

What You’ll Do:

We’re looking for an Associate Client Success Manager (ACSM) to join our Programmatic Managed Services team in Pune, India. This is an early-career role ideal for someone eager to build a strong foundation in programmatic advertising, client support, and cross-functional collaboration.

You’ll work closely with experienced Client Success leaders, supporting healthcare-focused programmatic campaigns while learning the tools, workflows, and strategies that drive client success.

Support client accounts under the guidance of a Client Success Manager or Senior Client Success Manager.
Own defined components of campaign execution and day-to-day client support.
Assist with the execution of programmatic managed service campaigns, including fulfilling screenshot and ad-hoc client requests.
Prepare accurate reporting and performance insights.
Track timelines, deliverables, and client requests to help maintain strong account health.
Lead and manage the monthly billing process, coordinating with Finance, Client Success teams, and clients for confirmations and processing.
Partner with POD leads to manage managed-service RFP workflows, including LLM summaries and Asana tracking.
Learn and apply client goals, KPIs, and healthcare-specific advertising considerations.
Use and develop proficiency in tools such as Boostr, Looker, STAQ, Adreform, DSPs, Planner tools, LLMs, and ChatGPT.
Apply feedback and continuously grow your programmatic and client success skill set.

Who You Are:

1+ years of experience working in the Ad Tech or Digital Media space.
Foundational understanding of programmatic advertising or strong interest and ability to learn quickly.
High attention to detail and comfort working with performance data.
Clear, professional written and verbal communication skills.
Ability to manage multiple tasks and deadlines with guidance.
Curiosity, coachability, and openness to feedback.
Growing independence in campaign execution and client support.
Interest in optimization strategies and performance drivers.
Proactive communication and problem-solving mindset.
Desire to build a long-term career in Client Success or Programmatic Advertising.

We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!

Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!

Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact [email protected] to see our full Applicant Privacy Notice.

Associate Client Success Manager

DeepIntent

What You’ll Do:

Who You Are:

Simplify's Take

What believers are saying

What critics are saying

What makes DeepIntent unique

Your Connections

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth