Senior Implementation Consultant

Responsibilities

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
• Participate in Discovery calls with customers and cross functional team.
• Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
• Serves as architect on moderate to complex projects requiring integration with multiple products.
• Performs complex configuration, troubleshooting of Netomi’s solution(s).
• Ensure Project/Process Documentation on the centralized repository.
• Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
• Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
• Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
• Strong on data analytics and providing insights to the customer.
• Focus on driving efficiency in project delivery through initiatives.
• Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.

Requirements

• Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation.
• Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution.
• Articulate and possesses proficiency in client/stakeholder management.
• Strong communication skills both written and verbal.
• Ability to deliver under stressful condition.
• Experience in implementation of SaaS product is a must.
• Understand basics of SQL and relational databases.
• Strong tool experience with JSON, Datadog, Postman, API Integrations.
• Basic or moderate understanding of NLP.

Additional Awesomeness:

• Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
• Engineering background