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PNC Financial Services

Runs a national bank for people and businesses

Branch Manager

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeAspen, CO, USA

About the Job

Requirements

  • Typically 5+ years of related experience and at least 2 years of previous supervisory experience are required.
  • A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
  • Must be able to serve as a Notary Public in the applicable state.
  • Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
  • Demonstrate knowledge, skills, and abilities appropriate to the role.
  • Demonstrate customer focus by using customer needs and satisfaction as primary considerations in business decisions and creating customized customer solutions.
  • Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Responsibilities

  • Manage priorities through planning and execution to drive all aspects of branch performance.
  • Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
  • Create a differentiated customer experience and make banking easy in an omnichannel environment.
  • Lead and influence a broad range of ecosystem partners.
  • Manage risk and compliance in a complex business environment.
  • Build a high-performing team by attracting, onboarding, coaching, and developing branch team members.
  • Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
  • Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households and by leading ecosystem partnerships.
  • Drive business banking results through business development and community involvement.
  • Coach consultative selling to drive results and support customer financial well-being.
  • Apply a foundational understanding of balance sheets and income statements.
  • Lead, coach, and ensure delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
  • Lead problem resolution and connect PNC services to deliver a seamless omnichannel customer experience.
  • Acquire and retain talent through effective onboarding, coaching, and development.
  • Make talent development a priority for branch team members and ensure employees meet performance and activity expectations through ongoing performance management.
  • Model PNC values and cultivate an inclusive workplace.
  • Manage operational, human capital, reputational, and business risk.
  • Use leadership, authority, and sound decision-making to mitigate sales practice risk.
  • Ensure compliance with regulatory guidelines and established policies and procedures.
  • Cultivate diverse teams and inclusive workplaces.
  • Model PNC values with transparency and courage.
  • Drive change and innovation.
  • Take ownership of results and empower others in decision-making.
  • Guide the achievement of employees and customers.

Desired Qualifications

  • Accountability.
  • Banking.
  • Client counseling.
  • Customer experience (CX).
  • Customer loyalty.
  • Decision-making.
  • People management.
  • Proactive behavior.
  • Results-oriented approach.
  • Branch banking services.
  • Delegation.
  • Digital awareness.
  • Effective communications.
  • Managing multiple priorities.
  • Sales management.

About the Company

PNC Financial Services

Runs a national bank for people and businesses

PNC Financial Services runs one of the largest banks in America, serving households and businesses of every size through branches, apps, and corporate bankers. Acquisitions turned it from a regional lender into a coast-to-coast bank, notably its purchases of National City during the 2008 financial crisis and BBVA USA in 2021. Consumers keep checking and savings accounts, such as Virtual Wallet with its built-in budgeting tools, and take out mortgages and credit cards, while companies borrow and manage cash through PNC. It earns most of its money on the gap between loan interest and deposit costs, and the rest from fees. PNC traces its roots to a savings bank founded in 1845 and is based in Pittsburgh, Pennsylvania.

Company size
10,001+
Company stage
IPO
Headquarters
Pittsburgh, PA
Founded
1845

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