ERP Analyst - O2C

Scope:

ASSA ABLOY is the global leader in access solutions. We aim to deliver innovative, safe and convenient security solutions that provide real added value to customers. The group has an annual turnover of €8billion and 48,000 employees. ASSA ABLOY has four times been listed by Forbes as one of the world's 100 most innovative companies. 

The ASSA ABLOY Opening Solutions EMEA division leads the development within door openings and products for access solutions in homes, businesses and institutions. Our offering includes doors, door and window hardware, locks, access control and service. The division has an annual turnover of €2 billion and 12,000 employees, with commercial and operational activities managed through 12 Market Regions across Europe, Middle East and Africa.

Purpose of the Role:

The role aims to strengthen the delivery capacity of the ERP and Integration O2C and Finance streams by providing hands‑on support across functional analysis, testing, and delivery quality.

This role supports the teams in ensuring that solutions are:

• Functionally correct.
• Technically usable.
• Properly tested.
• Ready for reliable deployment.

The role works closely with Stream Leaders, Solution Architects, AMS, developers, and business stakeholders, in an agile delivery environment, for O2C and Finance Streams.

Summary of Role:

Principles: Being part of the Change Request process, Problem analysis, and Testing Campaign/improvements with different tasks described below to support the delivery of the Domain (2 streams O2C and Finance).

Scope:

• Support BUILD activities (testing, analysis bugs, provide solution, delivery readiness)
• Support RUN activities (problem triage with Stream Leader, root‑cause support, testing, quality follow‑up)
• ERP (Dynamics AX09 / AX12 / D365) and some integrations in BizTalk and Boomi
• Work on projects, change requests, problem tickets and enhancements for testing process

High level role and responsibilities

BUILD OR RUN: Test, Automatized Test, Delivery, User-oriented, Quality Insurance, Design, Root Cause Analyse, Investigation, IT implementation, Communication, Project Management, Communication.

Principle Responsibilities: 

Delivery & Testing

• Understand business requirements and solutions provided by Stream Lead, Solution Architect and Development team.
• Prepare, review and execute unique, integration, functional test cases (manual and automated when applicable)
• Coordinate UAT activities with business users and AMS
• Ensure test data adequacy and test coverage
• Support defect triage and ensure clear reproducibility and documentation
• Follow up on fixes (investigation, debug, corrective development, update documentation) and validate corrections before UAT and release
• Participating in Automatized Testing Initiative for our Streams

Quality & Delivery Assurance

• Act as a quality gate between design, development and deployment
• Ensure solutions meet agreed functional and quality standards
• Support impact analysis across ERP and integrations
• Contribute to delivery readiness assessments before UAT and go-live

Collaboration & Ways of Working

• Work in an agile delivery setup (sprints, backlog, prioritization)
• Collaborate daily with developers, SA, SL
• Act as a bridge between local IT team/business, IT streams and support teams (AMS)
• Contribute to continuous improvement of delivery and testing practices

Business & Functional Analysis

• Contribute to the understanding and clarification of business requirements
• Work closely with Solution Architects to validate solution feasibility
• Identify gaps, risks, or inconsistencies early in the delivery lifecycle

Essential Qualifications & Experience:

• 4-6 years of experience in IT delivery roles (BA, Functional Analyst, Tester, Junior Solution Architect or similar)
• Experience with test execution, UAT coordination or delivery quality roles
• Exposure to integration topics is a strong plus (BizTalk and Boomi)
• Experience working with ERP systems, for O2C and Finance Streams, ideally Dynamics ERP (AX2012, AX2009 and D365FO)
• Experience working in agile teams (rituals, practices, certifications or anything could be an added value)
• Experience working:
  • Either within consulting companies (ESN)
  • And/or directly for a client environment

Language Skills

• Ability to effectively communicate in the English language, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.                      

Computer Skills  

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.

Personal Characteristics

• Able to prioritize and plan work to high quality in line with deadlines
• Able to work as part of diverse teams including Process Owners, Super Users, Consultants, Developers and Suppliers
• Excellent presentation skills
• Able to prioritize and plan work in line with deadlines
• Must be able to see to read related documentation.
• Must be able to establish and maintain productive, positive and cooperative relationships with others.
• Ability to analyze business requirements and design solutions in line with the EMEA template
• Willing to work at various ASSA ABLOY locations throughout EMEA
• Willingness and ability to travel within this role
• Ability to communicate on work completed, implementations defined, tested and deployed.
• Ability to explain requirements and work closely with developers (all areas of expertise).
• Ability to explain and demonstrate how to use ERP tools to users.
• Ability to follow defined IT processes
• User-oriented and solution‑oriented
• Able to challenge constructively when quality is at risk
• Be able to feedback on any topics, and proactively communicate with others, and the team
• Have structured and clear communication
• Comfortable working in complex, multi‑system environments
• Willing to learn and grow toward solutions, skills, IT transformation, Testing new way of working
• Ability to explain requirements, bugs, and work closely with developers (ERP or Integration).
• Ability to explain and demonstrate how to use ERP tools to users.
• Ability to follow defined IT processes

Customer Expectations

• Highlight knowledge, skills, abilities, and traits necessary in this role to satisfy our customer's expectations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees work primarily in an office environment, within a well-ventilated area, and are exposed to moderate noise levels.

Work Requirements

• Compliance with all relevant Assa Abloy policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel, may be required. Therefore, employee must possess, or be able to acquire, a valid passport.
• Must be legally eligible to work in the country in which you are hired.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.