Logistics Coordinator

You belong at Day & Ross. 

Logistics Coordinator
Full-time
Houlton, ME

The Logistics Coordinator manages daily freight movements, driver communications, and dispatch workflows to ensure seamless, on-time delivery. This role combines precise execution within transportation management software (TMS) with strong customer service skills to support the Day & Ross operational network.

How You’ll Help

• Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment.
• Ability to Multitask effectively
• Monitor all on-board ELD message communication.
• Maintain accurate and complete files for all records within TMS System – For drivers, trips and customers.
• Answer phones and electronic communication from both drivers and customers.
• Monitor TMS System software for correct trip information and flow.
• Follow all established processes, procedures and protocol.
• Tele-market to develop current and new business opportunities for Day & Ross. Build a portfolio of clients by researching and seeking out prospects via sales calls.
• Cultivating existing brokerage customers for new opportunities for continued growth.
• Negotiating and arranging for transportation of goods.
• Utilize various tools in the ELD System and TMS System systems per company processes and procedures.
• Monitor critical loads, be able to determine when a recovery plan is needed and be able to execute plan to ensure on-time delivery or to achieve other objectives.
• Work with Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed.
• Strong understanding of the trucking industry and knowledge of customs documentation for transborder movements
• Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required.
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of a high school Diploma or GED, with Logistics experience preferred.
• Proficient in the use of MS Office applications, a working knowledge of SAP small business a plus.
• Experience with the TMW Suite is a plus.
• Communication skills – Very high level of verbal and written communication.
• Demonstrated customer relationship skills and excellent customer service.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

About Day & Ross
 

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.