ServiceNow System Administrator

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

ServiceNow System Administrator

Experience: 6+ Years | Certification: ServiceNow Certified System Administrator (CSA)

Role Summary

The ServiceNow System Administrator will be responsible for the day-to-day administration, operational support, security, stability, and continuous improvement of the ServiceNow platform. The role requires strong hands-on experience in platform administration, production troubleshooting, upgrades and patching, deployments, access management, integrations, and Automated Test Framework (ATF).

Key Responsibilities

• Administer and support ServiceNow Development, Test, UAT, and Production environments, ensuring platform stability and availability.
• Troubleshoot production incidents involving workflows, Business Rules, integrations, authentication, notifications, scheduled jobs, performance, and platform configuration.
• Plan and support ServiceNow releases, upgrades, patches, and hotfixes, including impact assessment, skipped-record review, regression validation, and post-deployment monitoring.
• Perform code migrations and deployments using Update Sets, Application Repository, and established release-management processes.
• Define, develop, maintain, and execute ATF test cases and suites for critical business processes, upgrades, patches, and releases.
• Monitor platform health, integrations, scheduled jobs, email processing, failed transactions, logs, and performance indicators, proactively addressing operational issues.
• Administer platform components including system properties, plugins, notifications, Flow Designer, Service Catalog, Import Sets, Transform Maps, and scheduled processes.
• Support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, SSO, and enterprise authentication mechanisms.
• Work closely with Engineering Leads, Developers, Architects, Security, Infrastructure, and ServiceNow Support on complex issues, platform improvements, and operational governance.

Experience & Qualifications

• 6+ years of hands-on ServiceNow experience, primarily in platform administration and production support.
• ServiceNow Certified System Administrator (CSA) required.
• Experience supporting enterprise-scale, multi-environment ServiceNow implementations.
• Demonstrated experience managing production incidents, upgrades, patches, hotfixes, and deployments.
• Experience supporting key ServiceNow capabilities such as ITSM, CMDB, HAM/SAM, SecOps, HRSD, or SPM is preferred.
• Experience with enterprise integrations, SSO, MID Servers, Discovery, IntegrationHub, and privileged credential solutions such as CyberArk is desirable.
• Experience working within a highly governed or regulated enterprise environment is preferred.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.