Office Support Specialist 1
Commonwealth of Massachusetts
Office Support Specialist 1
Commonwealth of Massachusetts
State government provides public services
This position is located in Wakefield, MA
The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist I position at the Metro North Area Office in Wakefield, MA. This position supports the administrative functions and needs in the Area Office.
The Office Support Specialist will manage the front desk operation including addressing incoming calls, greeting visitors and other tasks to maintain the clerical operation of the office. Will supervise Clerk IV’s.
Provide general office and clerical support to the Area Director, Assistant Area Director, Clinical Director and Service Coordinator Supervisors.
The Selected candidate for this position will have the ability to exercise sound judgement and discretion in handling confidential information.
He or she will be required to demonstrate strong degree of decision making, and knowledge of the department.
This position is responsible for managing office support functions including record keeping, inventory, office supplies, regional purchasing and data issues.
The candidate shall serve as point person and area expert for various agencies database systems such as the HUB, PAM (Participant Allocation Management) and HCSIS (Health and Community Services Information Systems).
The selected candidate will manage assigned area projects including mass mailings and information gathering as needed.
Train and support Area Office staff in the technique and procedures for the operation of computer equipment, software, and various databases when needed.
Scheduled Hours\: 8\:45am-5pm
Days Off\: Saturday/Sunday
About the Department of Developmental Services\:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit\: www.mass.gov/dds
Pre-Hire Process\:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes\:
ADA Reasonable Accommodation\:
If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT
This position is located in Wakefield, MA
The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist I position at the Metro North Area Office in Wakefield, MA. This position supports the administrative functions and needs in the Area Office.
The Office Support Specialist will manage the front desk operation including addressing incoming calls, greeting visitors and other tasks to maintain the clerical operation of the office. Will supervise Clerk IV’s.
Provide general office and clerical support to the Area Director, Assistant Area Director, Clinical Director and Service Coordinator Supervisors.
The Selected candidate for this position will have the ability to exercise sound judgement and discretion in handling confidential information.
He or she will be required to demonstrate strong degree of decision making, and knowledge of the department.
This position is responsible for managing office support functions including record keeping, inventory, office supplies, regional purchasing and data issues.
The candidate shall serve as point person and area expert for various agencies database systems such as the HUB, PAM (Participant Allocation Management) and HCSIS (Health and Community Services Information Systems).
The selected candidate will manage assigned area projects including mass mailings and information gathering as needed.
Train and support Area Office staff in the technique and procedures for the operation of computer equipment, software, and various databases when needed.
Scheduled Hours\: 8\:45am-5pm
Days Off\: Saturday/Sunday
About the Department of Developmental Services\:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit\: www.mass.gov/dds
Pre-Hire Process\:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes\:
ADA Reasonable Accommodation\:
If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I\:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below\:
Substitutions\:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I\:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below\:
Substitutions\:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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State government provides public services
The Commonwealth of Massachusetts runs state government operations to deliver public services and enforce laws for residents and communities. It provides programs and services through agencies and online portals, and residents interact by applying for benefits, renewing licenses, paying fees, or accessing records. Unlike private companies, it is funded by public funds and guided by policy, accountability, and transparency to serve all residents rather than shareholders. Its goal is to improve people’s lives by implementing legislative actions and delivering reliable, efficient public services.
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