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WTW

Global risk management, insurance brokerage, consulting

Ejecutivo A - De Beneficios y Seguros de Salud

Customer SupportConfirmed live in the last 24 hours
Full-timeSan José Province, San José, Costa RicaNo salary listedIn-person

About the Job

Requirements

  • Have university studies in progress or a university bachelor's degree in Business Administration, Insurance, Customer Service, Communications, or a related field.
  • Have 2 to 3 years of experience in multichannel customer service, health and life insurance, claims management, or authorizations.
  • For assignment to emergencies or complex cases, have demonstrated experience or supervised training and qualification.
  • Have knowledge of health and life insurance; authorization, claims, and reimbursement management; interpretation of policies, benefits, and coverage; Microsoft Office; and case-management systems.
  • Have advanced English proficiency.
  • Demonstrate customer orientation, verbal and written communication, empathy and active listening, organization and follow-up, problem-solving, teamwork, adaptability, and confidentiality.

Responsibilities

  • Serve insured members by providing service, guidance, and managing requests related to health and life insurance throughout the service cycle, coordinating with insurers, medical providers, and internal teams for timely resolution.
  • Handle inquiries by phone, email, chat, and other digital channels.
  • Guide insured members on coverage, benefits, exclusions, deductibles, copayments, and reimbursements.
  • Resolve requests at first contact when possible.
  • Provide support during scheduled medical events or emergencies.
  • Record and document all requests in corporate systems.
  • Coordinate with insurers, medical providers, and internal departments.
  • Manage authorizations, reimbursements, and claims.
  • Keep insured members informed about case status.
  • Activate emergency response protocols, coordinate with medical centers and insurers, and follow up on critical cases and escalate when necessary.
  • Identify opportunities to improve the insured-member experience and address dissatisfaction.
  • Promote the use of digital tools.
  • Participate in training and process-improvement initiatives.

Desired Qualifications

  • Education related to health services is desirable; the role does not involve clinical duties.

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1828

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