Distribution Control Center Manager

Work Place Flexibility: Onsite 

Legal Entity: Entergy Texas, Inc.-GTX 

JOB SUMMARY/PURPOSE
Responsible for the oversight of Distribution Operations Centers (DOC) serving all Distribution areas in the state. Manage DOC performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee SCADA Switching Operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

JOB DUTIES/RESPONSIBILITIES

• Responsible for the direction and supervision of DOC staff in all Operations Centers Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate. Responsible for Critical Infrastructure and PSP compliance and access approval - which is absolutely essential to meet federal requirements and prevent extreme fines.
• Oversees and directs DOC Supervisors in consistent plan for resource scheduling of DOC Operators to meet demand. Interface with TCC, Transmission and Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems.
• Be an agent for the Customer Outage system in order so others understand its functions and use. Ensures compliance with all hand-off and ramp up procedures. Compiles outage status summaries for network and regions. Reviews the call-out rosters and the process to notify networks about after-hours work. Is an SME for the Entergy Callout Software. Schedules additional personnel as needed for dispatching and SAISO entry. Ensures the monitoring of all weather tools by the DOC and System Outage Response Team.
• Develop long range plan for DOC service, safety, performance, resourcing and communication processes for State Operations. Ensure DOC achieves maximum positive morale, team environment and leadership support. Serves as the primary contact for emergency personnel during regular hours and major storms. Integral member of Command Center.
• Ensures compliance with all hand-off and ramp up procedures. Analyze storm response after events. Analyze other large events with major impact on customers as needed. Responsible for the correct use of the Outage Prediction (NOC) systems regarding storm response. This includes working with line areas for Estimated Restoration Times, ensuring customer friendly wording, and updating them on a timely basis.
• Conducts periodic reviews of the data maintenance backlog and prioritizes the backlog for data maintenance updates. Reviews outage reliability data to ensure proper recording of outages as well as exceptions that should not be included. Direct and oversee the Service Suite Organization for the state. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure utilization and support of the Service Suite application and its complete utilization Act as a change agent for new processes and process changes that affect the DOC and Service Suite tasks.
• Be a change management agent for upcoming Grid Mod updates such as DMS/OMS, EAM, AMI, etc.

MINIMUM REQUIREMENTS
Minimum education required of the position
BS in Engineering (preferably Electrical) or equivalent work experience. Master's degree preferred.

Minimum experience required of the position
10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.

Minimum knowledge, skills and abilities required of the position
Knowledge of core DOC systems -- SCADA, SAISO, AM/FM, AORS, ARCOS, Microsoft Toolkit, SharePoint, etc. Knowledge of all Microsoft Office products, AM/FM applications and Outage Management process. Excellent computer skills and aptitude.

Any certificates, licenses, etc. required for the position
Professional Engineer license a plus, yet not required.

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Primary Location: Texas-Beaumont Texas : Beaumont 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123722
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.