Financial Services Business Consulting Business Transformation Delivery Manager

FS Business Consulting - Business Transformation Delivery - Manager – Dublin

General Information

Location: Dublin

Available for Work Visa Sponsorship: NO

Business Area: Business Transformation (Delivery)

Contract Type: Full Time – Permanent

The Team and the opportunity

Do you have a keen interest in driving change, with the ability to influence decision-makers at any given time? Do you possess a deep understanding of the challenges faced by businesses within the financial services industry? Do you have excellent people, communication and negotiating skills?

At EY, we are sure that irrespective of the reasoning behind considering a new role with us, becoming a part of our strong financial services banking team may be the ideal career move for you.

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India, and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

Join EY FSO Ireland and you will work in high performing teams, experiencing growth and change right across this diverse region. You will be working with the best people on the most complex financial services opportunities and challenges our clients face, helping to shape the future of financial services.

Your key responsibilities

Within FSO Business Consulting and our Business Transformation Delivery practice, you'll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. On a typical day, you will have the opportunity to:

• Be involved in and manage business transformation projects/workstreams across the end-to-end project lifecycle, from business case development to project mobilisation, execution, and close-out.
• Engage directly with senior client stakeholders, Product Owners, and Solutions Delivery Managers to drive programme / project outcomes, whilst continuously improving governance processes and ways of working.
• Works on a day-to-day basis to deliver the business transformation objectives / work packages within the overall programme and will manage the schedule within agreed scope/quality and cost dimensions.
• Work with other managers to explore specific solutions and cross stream deliverables and define the scope of all deliverables.
• Manage the delivery of complex multi-stream projects/ workstreams in accordance with client Delivery Methodology leveraging EY approaches/methods.
• Lead the delivery of business transformations based on agile methodologies such as Scrum, SAFe, Kanban, or traditional waterfall or hybrid approaches when required.
• Plan and manage business transformations incl. definition of scope, planning (critical path) and monitoring of delivery; organisation and leadership of governance meetings; preparation and distribution of status reports; management and monitoring of project costs/budget and cash flow/invoicing; and communication with relevant stakeholders.
• Manage the delivery resourcing and cost.
• Identify, manage, and communicate risks and issues plus internal/external dependencies.
• Monitor benefits realisation in the form of key outcome metrics.
• Maintain a standard-format roadmap of inflight deliverables, for use in programme, and portfolio reporting.
• Draw on EY’s capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements.

Key responsibilities (EY Consulting Manager Rank)

• Support EY FSO Business Consulting business development activities, such as proposals, thought leadership and producing input for client events.
• Support EY Business Consulting operations ensuring that all operational metrics are met for utilisation, timesheet and related internal engagement management processes and system inputs.
• Manage and coach our people. You will be assigned junior resources to help them navigate their career in EY, support them with their personal development and the necessary performance management processes (LEAD).
• Use analytical thinking and structured problem solving to resolve challenges or blockers on engagements by actively engaging with clients and senior managers to progress or resolve problems.
• Write sharp and concise documents at a level suitable for C Suite-1 client level with minimal supervision and minor review for Senior Managers.
• Demonstrate “Key Facilitation Skills” – articulate the objective / Listen Actively / Useful questioning style / Observe and Intervene / Create Empathy / Remain Neutral / Achieve Consensus.
• Provide comfort and reassurance to C Suite-2 client level stakeholders in times of uncertainty in my engagement within minimal intervention required of Senior Managers.
• Identifying conflicting or challenge stakeholder relationship tailoring your style and behaviours to achieve a positive outcome.
• Successfully support Senior Manager lead complex engagements ensuring coordination with client’s strategic objectives.
• Support Senior Manager end to end manage engagement revenue and billing with minimal support.
• Demonstrate advanced proficiency in using Excel and other tools to analyse and translate data into insights, to develop basic financial models, and to support business case development.
• Communicate with authority to multiple audiences, including senior leadership. Individual has demonstrated ability to apply the skill to solve complex, multi-faceted and/or new problems, and is able to apply their knowledge and skill to customize solutions to specific requirements.
• Understand and develop solution and competency skills through on-the-job experience, appropriate training and engagement with the relevant solution and competency community.

Skills and attributes for success

To qualify for the role, you must have

• 8+yrs experience in a management consultant role within financial services.
• Primary Degree.
• Experience of delivery of complex projects and strong presentation skills.
• Highly experienced in financial, stakeholder and people management.
• Experience of working on projects through the full delivery life cycle (from project concept/initiation to closing).

Ideally, you will also have

• Ability to deal with ambiguity and uncertainty.
• Project Management Certification and/or Agile certification desirable (e.g. PRINCE2, Scrum Master).
• Experience using project and portfolio management tools such as Clarity is preferable.
• Management Consulting experience is preferable.

Decision Making

• Identify and make decisions that have a significant programme impact; escalating decisions that cannot be resolved within the project in line with programme governance structure.
• Deadline-driven, highly organised, and able to multi-task.

Problem Solving

• Exceptional problem-solving ability including logical reasoning, creative thinking, and the ability to untangle complex issues.

• Ability to communicate complex ideas effectively, both verbally and in writing.
• Identify, drive and lead problem solving and issue management for the project deliverables.
• Accountable for project team adherence to EY or client delivery methodology and ensures any deviations are addressed.
• Influences and contributes to continuous improvement of methodology.

Collaboration

• A team player who is also an independent thinker.
• Collaborates across the organisation and externally, including external regulatory bodies and stakeholders.
• Identifies and manages cross functional interdependencies. 

Level of Influence

• Influences and negotiates project outcomes with senior stakeholders, often across multiple functions.
• Prepares and presents analysis, insights, and recommendation to assist governance forums with decision making.
• Comfortable managing client stakeholders and working in a consultant / client environment.

Technical

• Expert grasp of MS Office (PowerPoint / Excel / Project).
• Experienced using project and portfolio management tools such as Clarity is preferable.

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career.
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life.
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.