Advocacy & Events Community Manager

About Andela: 

Andela Talent Cloud is the industry’s only unified solution to manage the complete global talent lifecycle. We help enterprises source, qualify, hire, manage, and pay global technical talent in one integrated platform.

Market leaders partner with Andela to help rewrite their workforce strategies to include global, remote talent from over 175 countries to scale their teams and deliver projects faster.

Andela Talent Cloud provides an intelligent, AI-driven platform that helps enterprises build remote-fluent teams from emerging geographies such as Africa and Latin America. Powerful AI-matching algorithms learn from thousands of data points in the hiring journey to pinpoint the best engineers up to 70% faster at 30 to 50% less cost than other hiring approaches.  Andela caters to specialized disciplines such as Application Engineering, Artificial Intelligence, Cloud, and Data & Analytics, with over 30 specific use cases. The world’s best brands trust Andela, including GitHub, Mastercard Foundry, ViacomCBS, and Mindshare.

We are seeking an Advocacy/Events Community Manager to join our team. This role will serve as the day-to-day face of our community, focused on creating and executing impactful events and engagement campaigns. You'll be a builder and doer who thrives in ambiguity, enjoys problem-solving, and is passionate about driving operational excellence in a fast-paced, global environment.

Exceptional Leadership:

As an Andelan, you don’t need to be a people manager to be a leader, and you’ll serve as a role model for the rest of the company. Think about the feedback your peers typically give you – if it usually sounds like the below, we want to hear from you. 

• Low ego, low drama, servant leader: You share credit, take blame. You like being wrong because it means someone else had an even better idea. 

• One team mentality: You break silos across teams. You put the company and mission first above yourself and team alone. 

• Great listener, hungry for feedback: You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen. 

• Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you.

• Team-first: You roll up your sleeves and get scrappy. You do this by proactively collaborating with your team while actively engaging in important details. 

• Business problem solver: You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems. 

Key Responsibilities

• Community Strategy & Engagement: Develop and maintain strong relationships with community members and serve as the primary interface for communication with our internal teams, nurturing relationships and holding space for productive dialogue.

• Engagement & Content Strategy: Create and curate content (e.g., newsletters, blog posts, discussion prompts, and FAQs) to inform and engage our communities. Maintain our community playbook, outlining tone of voice, engagement policies, moderation guidelines, and escalation processes.

• Events & Advocacy: In collaboration with our ambassadors, plan and execute all in-person and virtual community engagement events and activities. Serve as a representative of Andela at community events and meetings and act as a key point of contact for the community, ensuring timely responses to inquiries.

• Data & Collaboration: Collaborate with the Community Senior Manager to collect and analyse feedback from community members to inform organisational decisions. Collaborate with other teams to ensure the effective delivery of services to community members.

• Program Management: Manage and support the Champions and Innovators programs, empowering them to drive community initiatives.

Qualifications

• 4+ years of experience in community management, marketing, or a related role with a focus on building and nurturing online or offline communities.

• Experience in managing programs or leading initiatives with a focus on empowering others (e.g., managing a volunteer or ambassador program).

• Proven experience in developing and executing content strategies, engagement campaigns, and community playbooks.

• Event planning and execution skills for both virtual and in-person community initiatives

• Ability to manage multiple conversations, platforms, and projects simultaneously

• Familiarity with CRM systems, and proven experience in managing online community platforms (e.g., Discourse, Circle, Slack), and customer feedback tools 

• Experience in using tools like Google Analytics, Looker, or native platform insights to track performance, and acting on qualitative and quantitative data to inform community strategy and organisational decisions

Nice to have

• A background in a tech-related industry or a strong interest in technology and software development.

• Experience in brand advocacy and public relations.

• Proven ability to collaborate effectively with cross-functional teams.

#LI-REMOTE

#LI-NR1

Benefits

• Fully Remote work culture - we hire globally and all of our roles are fully remote!

• Bring your own device stipend - buy your own laptop with funds from Andela

• Flexible working hours

• Equity (as a part of the compensation package)

• Healthcare, 401k / pension (US only)

• Generous Paid Time Off, Parental Leave, Compassionate Leave

And more to come! We're on a journey to reimagine global benefits at Andela.

At Andela, we outcompete through diversity. We know that our strengths lie in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.