Senior Manager / Director – Sales & Commercial Transformation Lead

Do you enjoy helping global organizations turn commercial complexity into profitable growth? Can you connect sales operations, customer journeys, pricing and technology to measurable business value? And do you want to lead the transformation of commercial processes using SAP, data, automation and AI? Then EY Consulting has the right challenge for you!

The opportunity - What future are you building towards?

As a Senior Manager / Director – Sales & Commercial Transformation Lead within our SAP Technology Transformation practice, you will help clients identify value opportunities across their commercial value chains and turn them into redesigned processes, operating models and technology-enabled solutions. You will lead work from process discovery and value assessment through detailed design, implementation and adoption, collaborating with sales leaders, data specialists and SAP architects across diverse client engagements.

What distinguishes the ideal candidate

We are not looking for someone who only configures sales functionality. We want a transformation leader who can identify where revenue, margin or productivity is lost, quantify the opportunity, challenge fragmented commercial practices and explain how process, operating-model, data and technology changes can deliver sustainable results.

Our team - Do great minds always think alike?

Our SAP Technology Transformation practice helps organizations unlock business value by connecting operating-model redesign, end-to-end processes, data, SAP technology, automation and AI. We work across industries and support clients from strategy and discovery through detailed design, implementation and adoption.

The office

Our office in Amsterdam is located on the Zuidas: a bustling area where many companies are based. In our Cross Towers, as many as 1000 people are welcomed daily. Haven't had breakfast yet? Then a special smoothie will be made for you or simply a delicious cappuccino. During lunchtime, the team is ready to serve you a fresh lunch. For a breathtaking view of Amsterdam, head to the 22nd floor. Collaboration takes on a new meaning through the Wavespace. This high-tech environment brings together clients and colleagues virtually worldwide!

Responsibilities

• Lead end-to-end assessments of commercial processes, operating models and application landscapes, from market engagement and lead management through quotation and order conversion.
• Use process mining, CRM/ERP transactional data, customer-journey analytics and interviews to identify root causes, process variants and sources of commercial value leakage.
• Identify, quantify and communicate value opportunities in conversion, sales productivity, quote cycle time, pricing realization, revenue quality and customer experience.
• Design harmonized, scalable future-state sales and commercial processes, from global design principles to detailed workflows, roles, controls and requirements.
• Shape improvements in opportunity management, sales forecasting, price governance, approvals, configure-price-quote and quote-to-order processes.
• Recommend changes to commercial operating models, decision rights, process ownership and ways of working that enable value realization.
• Assess how SAP S/4HANA, SAP Sales Cloud, SAP CPQ, Salesforce and other commercial platforms should support the target capabilities.
• Collaborate with Order-to-Cash, Finance, Data and Solution Architecture colleagues to resolve cross-functional process and integration dependencies.
• Define critical customer, product, pricing and contract-data requirements and work with data specialists on quality, ownership and migration implications.
• Identify opportunities to use AI, agents and intelligent automation in lead qualification, quotation, pricing, forecasting and commercial exception handling.
• Lead stakeholders through options, trade-offs, detailed design decisions, implementation planning and adoption, with a clear link to business KPIs.
• Develop client relationships, lead multidisciplinary teams, coach colleagues and contribute to business development and growth of our SAP Technology Transformation practice.

Job requirements

• Completed Bachelor’s or Master’s education in Business Administration, Economics, Information Management, Engineering or a related field;
• Experience leading commercial process transformation, global design and/or SAP-enabled sales workstreams in complex organizations;
• Deep understanding of lead-to-order, opportunity-to-quote, CPQ, pricing, quotation, commercial approvals and handover into order management;
• Strong knowledge of SAP ECC and SAP S/4HANA sales capabilities and their integration with CRM, CPQ and commercial platforms;
• Ability to connect business strategy, customer experience and commercial operating-model choices to detailed, implementable process design;
• Experience identifying and quantifying revenue, margin, customer-service and sales-productivity improvement opportunities;
• Ability to use or interpret process mining, transactional data and process KPIs to support fact-based redesign;
• Understanding of commercial master and transactional data, including customer, product, price, quotation and contract data;
• Ability to balance global standardization with justified differences across business units, channels, countries and product models;
• Confidence collaborating with enterprise architects, SAP solution specialists, integration teams and data professionals;
• Strong stakeholder leadership, including constructive challenge of senior commercial executives and Global Process Owners;
• Strong commercial mindset, analytical rigor and ability to translate insights into persuasive, quantified recommendations;
• Excellent communication skills in English; Dutch is a plus; willingness to travel internationally.

It's an advantage if you have:

• Experience in global discrete manufacturing, engineered products, industrial equipment, high-tech/electronics, aerospace or consumer products;
• Prior experience as a Global Process Owner, Commercial Process Owner or global template/design authority member;
• Hands-on exposure to SAP Signavio, Celonis, commercial analytics or AI-assisted process discovery;
• Practical experience experimenting with AI agents, intelligent pricing, sales automation or GenAI-enabled commercial workflows.

Already interested? Apply now!

Equal opportunities
At EY, we believe in the power of diversity and inclusion. Our belief is that the unique perspectives and experiences of each individual make our team stronger and more innovative. We strive to create an environment where everyone feels welcome and valued, regardless of age, gender, race, background, sexuality, or any other characteristic that makes you unique.

What we offer – Is everything that counts being counted?

• Vitality: the choice is yours. An online session with an external vitality coach, practical tips on topics such as nutrition, energy, sleep, and mindset and/or a voucher card to rent a padel court.
• Flexible working: you decide where and when you work in consultation with your team. At home, at the office, at the client or from another European country (up to 20 working days per year).
• Home office arrangement: to optimally set up your home office, EY has the following resources available for you: office chair, sit/stand desk, external monitor, desk lamp, (Bluetooth) headset and a large external keyboard.
• Laptop and smartphone: you are entitled to a laptop and smartphone with a business subscription. *Smartphone not applicable to (thesis) interns.
• Salary: in addition to your fixed salary, depending on EY's financial performance, you may be eligible for a bonus. You are also entitled to an expense allowance (depending on the function) and an internet allowance of €40 net per month.
• Time off: you are entitled to 34 vacation days per year when full-time employed.
• Sabbatical: the option to take unpaid leave after consultation.
• Birth leave: EY will pay 100% of the birth leave, in case of an additional birth leave EY will pay 70% of the salary.
• Training and education: EY believes it's important for everyone to always have the opportunity to further develop yourself. We therefore offer you the opportunity to take part in various soft & hard skills training, external courses and/or sign up for an additional education. For example, obtaining an MBA to broaden your skills in Leadership, Business and Tech.
• Mobility: Contribute directly to our ambition to reduce EY's carbon footprint to zero by 2025. With the new scheme you choose the most diverse sustainable options via the EY My Daily Travel app or online environment. Think of the use of lease bicycles, electric shared scooters, electric shared cars, flexible lease cars and various subscriptions for public transport. You can also view your CO2 footprint via the app.
• Bicycle arrangement: finance the purchase cost of your new bicycle from your gross monthly salary (purchase cost amount divided over 12 months) or from your non-statutory holiday entitlement.
• Pension scheme: you will build up a pension capital directly after your start at EY. Each month the available premium amount is transferred for you in an investment account at our pension provider. You will also have the option to build up additional pension capital on a voluntary basis. 

For more information about our employment terms, visit our page here.

Recruitment procedure – How can you prepare for a long life together?

The application procedure consists of two interviews and an assessment 

Pre-employment screening
Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years, integrity questionnaire, verification of ID, diploma’s and/or work experience and consultation of the Dutch insolvency registry.