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Vintage.com

Free postage vintage item resale service

Customer Experience Agent

Account ExecutiveUpdated on Nov 13
Full-time€2.5k - €2.7k /mo

About the Job

Requirements

  • Experience in telephone customer support, sales, or a comparable role.
  • Enjoys telephone conversations and persuading people with sound arguments.
  • Understands customer needs and combines service orientation with commercial thinking.
  • Communicates in a friendly, confident, and clear manner and remains composed in difficult conversations.
  • Works carefully and reliably and is confident using digital systems.
  • Has very good German skills (at least C1) and good English skills (at least B1) for collaboration with international teams.

Responsibilities

  • Contacts new customers by phone, introduces the service, and answers questions about the sales process.
  • Presents purchase offers for submitted items, explains valuations clearly, and communicates the benefits of the service.
  • Addresses questions and objections, identifies opportunities to close a sale, and encourages customers to accept suitable purchase offers.
  • Coordinates return shipments with the operations team when customers decide not to sell.
  • Handles customer concerns and complaints in a friendly, professional, and solution-oriented manner.
  • Carefully documents customer conversations in company systems and contributes ideas to continuously improve customer support.

Desired Qualifications

  • Experience with outbound sales calls, complaint handling, or telephone sales.
  • Interest in jewelry, watches, and other valuable items.

About the Company

Vintage.com

Free postage vintage item resale service

Vintage Cash Cow helps people declutter by turning old vintage or unwanted items into cash through a free service. Customers request a prepaid postage pack, send in items (including broken ones), and receive a fair price offer; if accepted, the items are resold or recycled. The company stands out by providing an end-to-end, free service that handles evaluation, payment, resale, and recycling for a wide range of vintage items. Its goal is to help people monetize their vintage possessions and promote sustainable living by reusing or recycling items instead of discarding them.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Leeds, United Kingdom
Founded
2015

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