Liquidity Relationship Manager - Escrow

Liquidity Relationship Manager – (Escrow) 

Role Overview

The Liquidity Relationship Manager – is responsible for driving deposit growth and deepening market penetration within targeted, deposit‑rich liquidity pools Escrow. This role combines specialized segment expertise, focused business development, and cross‑functional coordination to deliver tailored liquidity solutions that align with how these ecosystems operate.

The Segment Specialist serves as a primary market‑facing relationship manager for assigned liquidity pools, acting as a trusted advisor to clients while partnering closely with internal product, risk, and delivery teams to execute the broader segment strategy.

Key Responsibilities

Business Development & Market Penetration

• Drive targeted business development efforts within assigned liquidity pools through prospecting, referral source engagement, and ecosystem‑based relationship building.
• Build and manage a disciplined sales pipeline aligned to deposit growth objectives, ensuring timely and accurate reporting.
• Execute on defined segment priorities by identifying high‑value prospects and expanding share of wallet with existing clients.
• Support the organization’s market presence within target segments through industry participation, conferences, and relationship‑driven networking.
• Help position the bank as a credible and trusted liquidity partner within specialized ecosystems.

Segment Expertise & Client Advisory

• Develop and maintain deep working knowledge of the operating models, cash flow behaviors, and liquidity dynamics specific to Escrow, ecosystems.
• Serve as a trusted advisor to clients by providing insight‑driven guidance on liquidity structure, deposit optimization, and operating considerations.
• Represent the organization confidently in senior‑level client discussions and presentations.
• Deliver and articulate compelling, segment‑specific value propositions by delivering tailored solutions to align with client practices, regulatory considerations, and risk profiles.
• Effectively communicate segment offerings to internal and external stakeholders, including senior management.

Relationship Management

• Act as the primary point of contact for key client relationships within assigned liquidity pools.
• Establish and maintain strong relationships with decision‑makers, influencers, and ecosystem partners.
• Ensure a consistent, high‑quality client experience across all touchpoints.

Cross‑Functional Coordination

• Coordinate closely with internal partners including Risk, Treasury Management, Product, Risk, Capital Markets, Operations, Technology, and Legal to deliver integrated solutions.

Qualifications & Experience

• 3+ years of experience in Escrow, or related specialized liquidity segments.
• Demonstrated ability to manage and grow complex deposit portfolios within niche or ecosystem‑based markets.
• Proven consultative sales capability with strong relationship‑building skills.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and analytical skills, including pipeline management and performance tracking.
• Comfort working in a matrixed environment, influencing outcomes.

Education, Certification, and/or Other Professional Credentials

• Bachelor’s degree in Business, Finance, or a related field required.
• MBA or advanced degree helpful but not required.

Pay Transparency 

The salary range for this position is $115,000 - $135,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .