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Mercier Consultancy Group

Italian Social Media Content Moderator

Community ManagementConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian.
  • A valid European Union passport is mandatory.
  • Proficiency in English for reporting and team communication.
  • Previous experience in social media moderation or a related digital customer support role.
  • Emotional resilience and the ability to make objective, analytical decisions.
  • Ability to work effectively in a fast-paced, international team environment.

Responsibilities

  • Monitor and review user-generated content to ensure compliance with community guidelines and social media industry standards.
  • Identify, categorize, and address sensitive content to maintain a safe digital environment for global users.
  • Collaborate with cross-functional teams to refine internal content policies and moderation strategies.
  • Use Italian linguistic expertise to interpret nuances, cultural context, and slang within reported content.
  • Stay updated on trending social media topics and evolving digital safety regulations.
  • Maintain detailed reports and logs regarding moderation decisions and platform trends.
  • Escalate complex cases to senior management for resolution in line with corporate quality standards.

About the Company

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