Manhattan Active Omni Software Engineer - Retail

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About the opportunity

MillerKnoll is looking for a Manhattan Active Omni Software Engineer - Retail to join our Digital Engineering and Platforms team. As a Software Engineer - Retail, you will own and support existing customizations as well as scoping, designing, and configuring new features and functionality in our retail systems environment. The primary focus for this role would be Manhattan Active Order Management and associated integrations.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll Group means being a part of something larger than your work team, or even your brand. We create places where people love to be, places that reflect who they are, places that truly matter to people. And our success allows MillerKnoll Group to support causes that align with our values, so we can help create a more equitable and sustainable future for all.

This role transcends organizational and geographical boundaries as it aims at supporting and enabling the various divisions of the MillerKnoll business across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology to design, develop, test and implement solutions that deliver on end-user needs.

Responsibilities

You will have opportunities to speak up, solve problems, lead others, and be an owner every day as someone who . . .

• Be a part of a team that is developing and integrating these digital-first solutions to meet our growing customer demand.

• Partner with stakeholders to drive best practice adoption in Manhattan Active Omni Order Management, ensuring optimal use of application features to support scalable and efficient fulfillment operations.

• Contribute to configuration, design, and technical analysis efforts, leveraging working knowledge of Manhattan Active Omni POS, OMS, and WMS to guide effective enhancements and ensure alignment across business stakeholders.

• Engage in Agile development practices through active involvement in sprint activities, scrum ceremonies, code reviews, and cross-training sessions, with Jira as a central tool for workflow tracking and team alignment.

• Partner with Product Managers, Business Analysts, and business experts to review bugs/issues, advise on capabilities native to the platform and design solutions for non-standard requirements.

• Assist in facilitating training sessions and providing guidance to end users on effective utilization of SCI reporting.

• Maintain documentation for customizations, processes, and trouble-shooting guides.

• Participate in the verification and testing of system build deployments.

• Review escalated system issues/bugs from the Helpdesk team to determine if technical changes are required and create and propose well-considered solutions.

• Assist with security audit tasks by providing reporting and necessary data.

Requirements

• Bachelor’s degree / post graduate in Computer Science, Information Systems, Supply Chain or related discipline or equivalent experience.

• Overall 5-7 years of work experience and 3–5 years of proven experience applying Manhattan Active Omni solutions in real-world retail environments, with a background that includes collaboration as a client, systems integrator, or former Manhattan Associates employee—covering related integrations across POS, OMS, and WMS platforms.

• Minimum 5 years’ configuring and/or customizing Manhattan Active Order Management system.

• 3-5 years’ of retail systems such as Point of Sale (POS), Warehouse Management (WMS), Order Management (OMS), and associated integrations.

• Overall understanding and experience with microservices applications.

• Advanced knowledge of following MAO areas, including principles, methodology, best practices, technical architecture, integration architecture.

• o Enterprise Inventory and Inventory Availability
• o Order Routing & Allocation
• o Fulfilment Optimization
• o Payment Processing and Invoicing
• o Pricing, Promos, Taxes
• o Customer Service Operations

• Java knowledge to effectively manage and troubleshoot extensions.

• Demonstrated ability to build and maintain trusted relationships with Manhattan Associates, including PSO Directors and Account Executives, to support strategic alignment and successful implementation efforts.

• Experience working in a SOX and PCI compliant organization.

• Experience with Agile development methodologies (SCRUM, Kanban).

• SQL knowledge and relational databases principles.

• Experience working with integrations, knowledge of Postman, API endpoint management, and programming against protocols/frameworks such as REST, OpenAPI, gRPC.

• Experience writing integrations into third party services such as payment gateways, tax services and gift card providers.

• Strong analysis skills and ability to translate business needs into technical solutions.

• Familiarity with a windows environment, HTML, JavaScript, XML, JSON, Version control experience preferred SOAP, ReST/oData, SQL proficiency.

• Excellent written and verbal communication and collaboration skills.

• Self-driven, motivated, result oriented.

• Strong organizational skills to deal with a varied workload and be responsive to the needs of the business

• Understands the necessity of and contributes to efficient coding standards

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

• Ability to effectively use office automation, communication, software and tools currently used in the HMI office environment

• Must be able to perform all essential functions of the position with or without supervision

• This role will work in the shift timings of 12:00 P.M. – 9:00 P.M. or 2:00 P.M. – 11:00 P.M. The employees could be requested to work in a different shift on rare occasions to support the business during a critical issue or for any releases/migrations that may be scheduled.

Reporting structure

• Locally reporting to Team Lead and IT Manager in India

• Matrix reporting to Manager – Retail Systems in US

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].