Manager – Project Management

West Creek 7 (12077), United States of America, Richmond, Virginia

Manager, Project Management (Bank Tech)

At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Bank Tech Technical Delivery Excellence (TEDx) organization is seeking a highly organized and self-motivated Project Manager to join the Portfolio Delivery Operations team. As a Manager of Project Management, you will be uniquely positioned to have line of sight and influence over the most strategic and complex initiatives within Bank Tech’s PEX & RCE portfolios, with impacts across multiple lines of business. You will be focused on partnering with lines of business and horizontal Technology teams to identify, draft, measure and track portfolio-level Objectives & Key Results (OKRs), while helping them flawlessly execute their top priorities. You will leverage agile methodologies while ensuring well-managed, timely and effective delivery. You will also escalate, and gain buy-in from key stakeholders concerning respective programs to ensure appropriate execution. This is an exciting opportunity for a well-rounded candidate to help boldly model the future of the Retail Consumer Engineering (RCE) & Platform Excellence (PEX) Portfolios Strategic Initiatives, OKRs, ETBS & TT.

Specific responsibilities related to this role include:

• Maintains the ‘master’ list of initiatives, OKRs, TT and ETB commitments to be monitored at the portfolio level for planning and delivery health, including EWI, DWIs and SIPP initiatives

• Partners with Product and Technical Program Managers in identifying, drafting, measuring and tracking portfolio-level Objectives & Key Results (OKRs) while providing updates to leadership on a regular cadence

• Drives processes for monitoring and change management most effectively for Retail Tech and Product leaders

• Identify areas for innovation and continuous process improvements and subsequently drives the prioritization and implementation of those changes

• Leads special projects autonomously and through partnership with cross functional teams

• Uses common tools and processes, to inform the delivery objectives across Tech

• Demonstrates a proven track record of excellent program management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done

• Effectively applying project management methodology and standards, and ensuring project documents are complete and up to date

• Displaying cross-functional teamwork, communication, negotiation and leading across all levels

• Partnering cross-functionally with key stakeholders to provide strategic and tactical thought partnership to effectively drive project delivery

• Working with cross functional teams and influencing others to work toward common goal, regardless of resource and time constraints

• Creating transparency and fostering relationships to adjacent teams

General Responsibilities:

• Proven ability to drive strategy

• Proven track record of defining & maintaining organizational OKRs

• Understanding of financial systems and technology processes

• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment

• High degree of organizational skills and ability to manage multiple, competing priorities simultaneously; prioritizes based on impact and makes difficult tradeoffs to meet deadlines

• Effective communicator – ability to create clarity amongst diverse groups from team members to stakeholders

• Demonstrated analytical and quantitative skills – ability to establish metrics, define OKRs and utilize data to measure operational efficiency, team health, and partnership effectiveness

• Asks the tough questions and challenges the status quo

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 6 years of Project Management experience

Preferred Qualifications:

• Masters / MBA degree

• 7+ years of Project Management experience

• 2+ years of experience defining & maintaining Objectives & Key Results (OKRs) 

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills    

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).