Senior Customer Success Manager

Salary Range: 120000 to 180000 (Currency: USD) (Pay period: per-year-salary)

About the Role

We're looking for a Senior Customer Success Manager who thinks like a consultant and operates like a strategist. This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes, all while building C-suite relationships that make Circadia indispensable.

If you've spent your career advising healthcare organizations, navigating complex institutional environments, and translating data into executive-level insight, this role was built for you.

What You'll Do

Strategic Partnership Management

Act as a trusted advisor to key leadership teams across multi-site healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals — not just their immediate needs.

Implementation & Workflow Design

Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.

Executive-Level Engagement

Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders — and maintain those relationships through insight, not just service.

Data-Driven Advisory

Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.

Renewal & Expansion Strategy

Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities — contributing directly to forecasting and pipeline reviews.

Voice of the Partner

Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

Must-Have Qualifications

4–6 years of experience in management consulting, strategic account management, or client advisory. Ideally, in healthcare, medtech, or health IT
Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements
Executive presence: you communicate with clarity and credibility at every level of an organization
Consultative instincts: you diagnose before you prescribe, and you back recommendations with data
Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes
Willingness to travel ~50% within your region 
Passion for Circadia's mission to transform patient care through intelligent monitoring and automation

Why This Role, Why Now

You'll have the autonomy of a trusted strategic partner.

You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.

At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.