Full-Time
Marketplace Operations Specialist
Posted on 3/19/2024
Data cloud platform for multi-cloud warehousing
Mid
San Mateo, CA, USA
- Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus
- 3+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus)
- Proven track record of hitting SLA targets
- Excellent SQL skills (e.g., Joins, Subqueries, Constraints) – using SQL on a daily basis to solve problems and build dashboards. (Python, Scala, or Java is a plus)
- Excellent written and verbal communication skills
- Comfortable problem solving with customers live via Zoom calls
- Product and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g., Lucid, Visio, Confluence)
- Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities
- Manage several customer-facing workflows to ensure a trusted and vibrant Marketplace
- Identify and implement improvements to the Product and Operations processes to enable scaling
- Drive ad hoc projects/initiatives to address gaps and opportunities
- Review Providers and Content submitted daily to ensure compliance with Policies
- Review Native Applications shared in the listing to ensure functionality requirements are met
- Communicate/troubleshoot directly with Providers to help them onboard successfully
- Identify Product, Policy, or internal Process fixes from metrics and quality control reviews
- Conduct outreach and communications with Marketplace Providers or Consumers to collect feedback and resolve issues
- Learn and maintain a thorough working knowledge of Snowflake product features and provider policies
Snowflake offers a Data Cloud platform for data warehousing, data lakes, and data application development, enabling secure sharing of governed data across multiple public clouds. The platform supports diverse analytic workloads with near-unlimited scale and performance.
Company Stage
IPO
Total Funding
$2.5B
Headquarters
,
Founded
2012
6 month growth
↑ 1%1 year growth
↑ 11%2 year growth
↑ 58%Benefits
We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.